Remote Customer Support & Admin Specialist

PulseMediaNL; Riyadh Region; On-site; SAR 67,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Fully remote work

Home office stipend

Job summary

PulseMediaNL is seeking a versatile Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. You will be the voice customers hear when they need help, and you will keep records, schedules, and internal processes running smoothly.

This role blends front-line customer service with behind-the-scenes administrative tasks, offering variety and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong organizational skills with keen attention to detail.
• Ability to multitask and prioritize across customer support and admin duties.
• Proficiency in Microsoft Office Suite and/or Google Workspace.
• Comfortable navigating CRM, ticketing, or database software.
• Reliable high-speed internet connection and a quiet, dedicated home workspace.
• Ability to work independently with minimal supervision in a remote setting.
• Professional, patient, and solution-oriented demeanor.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Process orders, returns, refunds, or account changes as needed.
• Maintain accurate, up-to-date records of customer interactions in the CRM system.
• Provide clear product/service information and guide customers through policies or processes.
• Manage and organize digital files, records, and documents using cloud-based storage systems.
• Schedule and coordinate meetings, appointments, and calendar events.
• Prepare, format, and proofread correspondence, reports, and spreadsheets.
• Perform data entry and maintain accurate customer and internal databases.
• Track expenses, process invoices, and assist with basic bookkeeping tasks as needed.
• Support onboarding of new employees or clients, including preparing materials.
• Assist various departments (Sales, HR, Operations) with ad hoc administrative tasks.
• Identify opportunities to streamline both customer service and administrative workflows.

Skills

Verbal communication

Written communication

Organization

Multitasking

MS Office/Google Workspace

CRM/ticketing software

Remote work setup

Attention to detail

Education

High school diploma

Associate/Bachelor's degree a plus

Tools

Zendesk

Salesforce

HubSpot

Freshdesk

Asana

Trello

QuickBooks

Job description

PulseMediaNL is seeking a versatile Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. You will be the voice customers hear when they need help, and you will keep records, schedules, and internal processes running smoothly.

This role blends front-line customer service with behind-the-scenes administrative tasks, offering variety and opportunities for growth.