Remote Customer Service Pro — Healthcare CX (MENA)

Pulse Media; Remote; SAR 120,000 - 150,000; Full time

Job summary

A digital marketing agency is seeking a Customer Service Representative to join their remote team. This role focuses on providing exceptional support for healthcare clients, requiring strong communication skills and a customer-centric approach. Candidates should have a bachelor's degree and ideally experience in customer service. This remote position offers competitive salary and benefits, emphasizes professional growth, and fosters a supportive, flexible work environment.

Benefits

Competitive salary

Paid time off and holidays

Ongoing training and mentorship

Flexible working hours

Qualifications

• 0–2 years of experience in customer service or client-facing role.
• Experience in remote customer support is a plus.

Responsibilities

• Serve as primary contact for customer inquiries through digital channels.
• Provide timely and professional responses to client questions.
• Assist customers with basic troubleshooting.
• Collaborate with internal teams to resolve customer issues.
• Ensure a consistently high-quality customer experience.

Skills

Excellent written communication skills

Excellent verbal communication skills

Problem-solving abilities

Organizational abilities

Customer-focused mindset

Education

Bachelor’s degree in Business or related field

Tools

Familiarity with CRM systems

Experience with ticketing tools

Job description

A digital marketing agency is seeking a Customer Service Representative to join their remote team. This role focuses on providing exceptional support for healthcare clients, requiring strong communication skills and a customer-centric approach. Candidates should have a bachelor's degree and ideally experience in customer service. This remote position offers competitive salary and benefits, emphasizes professional growth, and fosters a supportive, flexible work environment.