Real-Time CCU Operations Lead

Qiddiya; Riyadh; On-site; SAR 201,000 - 268,000; Full time

Job summary

Qiddiya is seeking a Senior Specialist - CCU Operator to monitor and coordinate real-time city operations from the City Command Unit (CCU). The role supports situational awareness, incident management, and service coordination across operational assets to maintain safe, efficient operations.

Responsibilities include monitoring CCTV/VSS, logging incidents, coordinating with stakeholders, and providing regular updates and handovers to ensure continuity and governance compliance.

Qualifications

• Bachelor's degree in related discipline.
• Relevant professional certifications are advantageous.
• Minimum 3 years of experience in control room, command centre, or similar environment.
• Experience in a 24/7 shift-based operational environment.

Responsibilities

• Monitor real-time operations and dashboards; ensure situational awareness.
• Log and classify incidents; coordinate response with departments.
• Coordinate cross-functional operations and communicate updates to Shift Manager.
• Maintain shift logs, service updates, and operational reports.

Skills

Real-time monitoring

Incident logging

Stakeholder comms

Shift-based ops

Team mentoring

Education

Bachelor's degree in relevant field

Tools

CCU systems

CCTV/VSS

Dashboards

Job description

Qiddiya is seeking a Senior Specialist - CCU Operator to monitor and coordinate real-time city operations from the City Command Unit (CCU). The role supports situational awareness, incident management, and service coordination across operational assets to maintain safe, efficient operations.

Responsibilities include monitoring CCTV/VSS, logging incidents, coordinating with stakeholders, and providing regular updates and handovers to ensure continuity and governance compliance.