Quality Specialist Japanese

Amazon; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global e-commerce company in Jeddah is seeking a Transportation Quality Specialist. This role requires fluency in Japanese, with JLPT N3 certification, and analytical skills to enhance the driver and delivery experience. Responsibilities include analyzing case-level inputs and collaborating across multiple teams for program efficiency. The ideal candidate has a bachelor’s degree, 10-24 months of experience, and proficiency in Excel. Join a dynamic workplace focused on delivering excellent customer results.

Qualifications

• 10-24 months of work experience.
• Required JLPT N3 certification.
• Logistics background and lean/six sigma training is a plus.

Responsibilities

• Analyze case level inputs and improve delivery experience.
• Collaborate with multiple resources for effective program efficiency.
• Conduct root-cause analyses as needed.

Skills

Fluency in Japanese

Communication skills for translation

Proficiency in Excel

Teamwork in dynamic environments

Education

Bachelor's degree

Tools

Excel

SQL basics

Job description

The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for driver and delivery related programs. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Key job responsibilities

• Fluency in Japanese. JLPT N3 certification
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data

Basic Qualifications

• Bachelor’s degree, Fluency in Japanese, Required JLPT N3 certification.
• 10-24 months of work experience.
• Good communication skills – should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external.
• Proficiency in Excel (pivot tables, VLOOKUP).
• Demonstrated ability to work in a team in a very dynamic environment.

Preferred Qualifications

• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections.
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data.
• Logistics background and lean/six sigma training is a plus.
• Basics in SQL.

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