Quality Associate - Quick Commerce Operations

Amazon Inc.; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Afaq Q Tech General Trading is seeking a Quality Associate to support Anow, Amazon's quick-commerce service in Saudi Arabia. The role conducts audits across dark stores and vendor locations, identifies gaps, and coordinates corrective actions to maintain high quality standards.

The position requires field visits, strong reporting skills, and collaboration with Operations and Category teams. Proficiency in English and Arabic is essential for daily communication.

Qualifications

• Bachelor's degree in Business, Supply Chain, Industrial Engineering, or a related field.
• Minimum 1 year of experience in quality assurance, operations, auditing, or related discipline.
• Ability to conduct structured site inspections and document findings.
• Experience preparing clear and actionable audit reports.
• Strong written and verbal communication in English.
• Arabic language proficiency is required.

Responsibilities

• Conduct scheduled and unannounced quality audits across dark stores and vendor locations.
• Inspect operational processes, storage conditions, product quality, and compliance with standards.
• Evaluate store and vendor practices against approved quality requirements.
• Identify process gaps and non-conformances during site visits.
• Maintain structured audit documentation and reports.

Skills

Quality assurance

Auditing

Site inspections

Reporting

English communication

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Quality Associate - Quick Commerce Operations

Quality Associate - Quick Commerce Operations Job Snapshot - Role: Quality Associate - Quick Commerce Operations - Location: Riyadh, Saudi Arabia - Industry: Grocery - Function: Quality Assurance - Experience: Minimum 1 year - Job Type: Full Time - Work Arrangement: On-site

Afaq Q Tech General Trading is seeking a Quality Associate to support Anow, Amazon 's quick-commerce service in Saudi Arabia. Anow delivers everyday essentials in 15 minutes through its network of dark stores. Based in Riyadh, the Quality Associate will conduct quality audits across dark stores and vendor locations, identify operational gaps, monitor compliance with established standards, and coordinate corrective actions with relevant teams. This is a field-focused position requiring frequent store and vendor visits. The successful candidate will demonstrate strong attention to detail, structured reporting skills, and the ability to work with multiple stakeholders to maintain consistent quality standards.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Grocery
• Function: Quality Assurance
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Quality Audits and Site Inspections

• Conduct scheduled and unannounced quality audits across Anow dark stores and vendor locations.
• Inspect operational processes, storage conditions, product quality, and compliance with established Anow standards.
• Evaluate store and vendor practices against approved quality requirements.
• Identify process gaps, quality concerns, and non-conformances during site visits.
• Maintain a structured approach to inspections and audit documentation.
• Support consistent application of quality standards across the assigned store and vendor network.

Audit Reporting and Documentation

• Document audit observations and findings accurately using structured reporting formats.
• Prepare clear, actionable audit reports for store managers, vendor partners, and internal stakeholders.
• Highlight quality gaps and communicate required corrective actions.
• Maintain organized audit records to support performance monitoring and follow-up activities.
• Present audit findings in a format that enables relevant teams to understand and address identified issues.

Corrective Action Management

• Track corrective action plans following store and vendor audits.
• Coordinate with responsible teams to address identified quality deficiencies.
• Follow up on corrective actions to ensure issues are resolved within agreed timelines.
• Monitor outstanding non-conformances and communicate progress to relevant stakeholders.
• Escalate critical quality concerns promptly.
• Identify recurring issues that require additional investigation or longer-term improvements.

Quality Performance Monitoring

• Maintain an up-to-date view of quality performance across the store network.
• Monitor recurring audit findings and identify trends affecting operational quality.
• Compile quality data to support periodic performance reviews.
• Analyze audit results to identify common process weaknesses and improvement opportunities.
• Communicate significant quality concerns to relevant operational teams.
• Support data-driven discussions on quality performance and corrective action effectiveness.

Quality Standards and Process Improvement

• Support the development and implementation of quality inspection checklists.
• Contribute to the creation and updating of Standard Operating Procedures (SOPs).
• Assist in preparing training materials as operational quality standards evolve.
• Identify opportunities to strengthen quality control processes.
• Support consistent implementation of updated standards across stores and vendor locations.
• Contribute to continuous improvement initiatives based on audit findings and operational observations.

Cross-Functional Coordination

• Work closely with Operations, Vendor Management, and Category teams to resolve quality-related issues.
• Coordinate investigations into quality concerns originating from supply or operational processes.
• Communicate findings and improvement requirements to store managers and vendor partners.
• Support collaboration between internal teams and external vendors to close quality gaps.
• Participate in periodic quality reviews and present relevant findings.
• Maintain effective stakeholder relationships while ensuring accountability for quality requirements.

Basic Qualifications

• Bachelor 's degree in Business, Supply Chain, Industrial Engineering, or a related field.
• Minimum 1 year of experience in quality assurance, operations, auditing, or a related discipline.
• Ability to conduct structured site inspections and document findings accurately.
• Experience preparing clear and actionable audit reports.
• Strong attention to detail and ability to identify operational process gaps and non-conformances.
• Willingness and ability to conduct frequent field visits to stores and vendor locations.
• Strong written and verbal communication skills in English.
• Arabic language proficiency is required.

Preferred Qualifications

• Experience in retail, quick commerce, fast-moving consumer goods (FMCG), or food and beverage operations.
• Familiarity with quality management frameworks or auditing standards such as ISO, HACCP, or equivalent.
• Experience tracking corrective action plans and coordinating issue resolution with internal or external stakeholders.
• Proficiency in Microsoft Excel or other data tools for compiling audit findings and preparing reports.
• Knowledge of Saudi regulatory standards relating to food safety, product storage, or retail operations.
• Experience managing quality activities across multiple sites or vendors simultaneously.

Required Skills and Competencies

• Quality assurance and operational auditing.
• Dark store and vendor site inspections.
• Product quality and storage condition assessment.
• Audit documentation and structured reporting.
• Identification and management of non-conformances.
• Corrective action tracking and follow-up.
• Quality performance monitoring and trend analysis.
• Root cause identification and process improvement.
• Quality checklist and SOP development.
• Familiarity with ISO, HACCP, or related quality standards.
• Data analysis and Microsoft Excel reporting.
• Cross-functional stakeholder coordination.
• Strong attention to detail and organizational skills.
• Effective communication in English and Arabic.
• Ability to manage multiple site visits and competing priorities.
• Professional judgement and accountability for quality standards.

Work Environment

This is a field-intensive position involving regular visits to Anow dark stores and vendor locations. The Quality Associate must be comfortable conducting scheduled and unannounced inspections, documenting operational findings, and following up with responsible teams to ensure corrective actions are completed. The role requires effective coordination across multiple locations and stakeholders while maintaining consistent quality expectations.

Workplace Accessibility and Accommodations

Amazon provides information about workplace accommodations and adjustments for candidates with disabilities during the application and hiring process, including interviews and onboarding. Candidates requiring assistance can review the accommodation information at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed may contact their Recruiting Partner for further guidance.

Job Reference

Job ID: A10595235

About the Company

Afaq Q Tech General Trading is the company identified in the source vacancy for this Amazon Anow position. Anow is Amazon 's quick-commerce offering in Saudi Arabia, providing delivery of everyday essentials in 15 minutes through a network of dark stores. The Quality Associate supports Anow 's operations by auditing store and vendor locations, monitoring product and process quality, coordinating corrective actions, and helping maintain consistent standards across the network.