Professional Services Senior Project Manager – SA

Webhosting; Saudi Arabia; On-site; SAR 300,000 - 460,000; Full time

Job summary

Rackspace Technology is seeking a Senior Project Manager to lead, coordinate and monitor Professional Services projects from initiation through delivery for complex client engagements. This role is based on-site in Saudi Arabia, and requires strong stakeholder management and delivery discipline.

You will build relationships with customers to identify opportunities, coordinate cross-functional teams, manage scope, time and budget, and ensure successful outcomes aligned with client objectives.

Qualifications

• Experience leading professional services projects for complex client engagements.
• Strong stakeholder management and cross-functional coordination.
• Delivery focused with ability to manage scope, time and budget.

Responsibilities

• Lead, coordinate and monitor Professional Services projects from initiation through delivery.
• Build relationships with customers to identify new opportunities and drive value.
• Serve as liaison between internal and external teams to meet targets and requirements.
• Ensure projects are completed on schedule and within budget, including risk management.

Job description

Professional Services Senior Project Manager - SA

Hybrid Full-time Senior Operations

Job Description

Rackspace Technology is a leading end-to-end, hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Named a best place to work by Glassdoor, Newsweek and Forbes, we attract and develop world-class talent to deliver a Fanatical Experience - so our customers can achieve better outcomes and stay ahead of what's next.

We are seeking aSenior Project Managerto lead, coordinate and monitor Professional Services projects from initiation through delivery for complex client engagements.

Our Senior Project Managers build relationships with the customer to identify new opportunities to help them with their business problems and serves as liaison between internal and external technical and non-technical departments in order to ensure that all targets and requirements are met. You will be responsible for delivering results ensuring technical projects are completed on schedule and within budget.

This role is based full time, on-site in Saudi Arabia. Arabic language skills are essential.

Key Responsibilities

• Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customers' pain point or objectives through project outcomes and benefits realisation.
• Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
• Contribute to the refinement of the Rackspace Professional Services methodology.
• Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
• Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.
• Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.
• Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.
• Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.
• Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.
• Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.
• Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.
• Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.