Products Training Engineer

Join Solutions; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A prominent technology company in the Makkah Region seeks a Products Training Engineer to manage customer training sessions and develop training materials. The role requires a Saudi National, fluent in Arabic and proficient in English, with at least 4 years in a client-facing position, preferably in enterprise training or technical support. Candidates must have strong problem-solving and communication skills, ready for a long-term commitment in a dynamic environment.

Qualifications

• Native Arabic speaker with high proficiency in English, excellent written and oral skills.
• Minimum of 4+ years in a client-facing role, preferably in enterprise training or IT support.
• Strong problem-solving skills and excellent client-facing skills.

Responsibilities

• Take ownership of customer training sessions either online or offline.
• Build training materials like presentations and documentation.
• Follow up with clients after training and ensure accurate reporting.

Job description

About the job Products Training Engineer

We are looking for an experienced and result-driven Products Training Engineer with

excellent skills and willingness to work under pressures, and learn new knowledge within international environment, with training, communications, and presentations skills

Responsibilities

• Take ownership of customer training sessions either online or offline
• Good knowledge of SaaS Technology
• Training Documentation and records
• Build the training materials (Presentation, documentation, etc.)
• Follow up with clients after training
• Keep up to date with the products team
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document information in the form of knowledge base, tech notes and articles
• Work with the technical lead assigned to the business area, define design solutions across all system components, and identify all configurations and build tasks, and
• Follow the SLA for issues with respect to the severity.
• Help Technical support engineers

You shouldn’t apply if

• You're not a native Arabic speaker
• You're looking for a short-term gig. We prefer long-term employees
• You don't enjoy (enterprise) software and technology
• You value job titles and organizational fluff, or
• You aren't a self-starter and need training for everything you do
• You're not a proactive person

Requirements

• Bachelors in CS, CE, IT, CIS or equivalent
• Living in Jeddah is a must
• Saudi National,Native Arabic speakers with High proficiency in English with excellent written and oral skills are a must
• Having a minimum of 4+ years in a client-facing role.
• Proven working experience in enterprise training and technical support, IT support, or as a technical engineer
• Strong problem-solving skills
• Excellent client-facing skills
• Keen to learn new technologies
• Excellent written and verbal communication skills
• Great interpersonal and communication skills
• A self-learner can pick up tech skills with minimum support and have a curiosity about learning new concepts.
• Do not shy away from work that requires patience and perseverance.
• Experience in working with SaaS technology.
• Good Experience with CRM and Marketing Platforms
• Excellent knowledge of Business processes and how to create business processes