Production Support Expert - SAS Risk Management System

Integrated Solutions Tawantech; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a Production Support Expert specializing in SAS Risk Management Systems. The role focuses on providing L2/L3 support, monitoring batch jobs, and ensuring the stability of crucial risk applications. Candidates should have expertise in troubleshooting SAS Grid jobs and engaging with compliance teams for regulatory reporting. This position offers a chance to deeply engage with critical ITIL processes to manage incidents and changes effectively.

Qualifications

• Strong expertise in SAS Risk Management Systems.
• Experience with L2/L3 production support.
• Proficiency in troubleshooting and monitoring batch jobs.

Responsibilities

• Provide L2/L3 production support for SAS Risk Management solutions.
• Monitor and troubleshoot SAS Grid jobs and ETL pipelines.
• Assist in code deployments and environment migrations.

Skills

L2/L3 production support

SAS Risk Management Systems

Troubleshooting SAS Grid jobs

Data analysis and interpretation

Regulatory reporting

Tools

Control-M

Autosys

cron

Job description

We are seeking a Production Support Expert with strong expertise in SAS Risk Management Systems to ensure the stability, availability, and performance of mission‑critical risk and regulatory applications. The candidate will be responsible for resolving incidents, monitoring batch jobs, supporting business users, and working closely with IT and risk teams to meet operational SLAs.

Key Responsibilities:

• Provide L2/L3 production support for SAS Risk Management solutions, including batch processing and report generation
• Monitor and troubleshoot SAS Grid jobs, ETL pipelines, and database interactions
• Diagnose and resolve issues related to data ingestion, model execution, and regulatory report generation
• Analyze and interpret SAS logs, Grid logs, and database logs to identify root causes of failures
• Support regulatory reporting processes such as Basel III/IV, IFRS 9, CECL, ICAAP, etc.
• Assist in code deployments, patching, and environment migrations (DEV/TEST/PROD)
• Maintain system health and job schedules using Control‑M, Autosys, or cron
• Collaborate with risk modelers, compliance teams, and IT infrastructure to resolve production issues
• Create and maintain documentation including runbooks, SOPs, RCA reports, and support guides
• Ensure adherence to ITIL processes for incident, change, and problem management