Product Support Sales Representative

Haji Hussein Alireza & Co., Ltd.; Abqaiq; On-site; SAR 133,920 - 200,880; Full time

Job summary

Haji Hussein Alireza & Co., Ltd. is seeking a Product Support Sales Representative to provide total regional customer support, promote parts, accessories, and service offerings, and help achieve revenue targets.

You will engage customers to understand their needs, propose solutions, and process orders while maintaining strong relationships. Regular customer visits, collaboration with service teams, and market feedback reporting are essential to uphold the dealer's reputation and total customer

Qualifications

• Ability to promote and sell parts, accessories, and service contracts.
• Strong customer-facing skills and ability to understand customer needs.
• Proven ability to meet or exceed sales targets and deliver customer service.
• Excellent communication and relationship-building capabilities.

Responsibilities

• Promote and sell parts, accessories, and service contracts to customers.
• Engage with customers to understand needs and provide recommendations.
• Close deals and achieve sales targets using proven techniques.
• Provide excellent customer service and promptly respond to inquiries.
• Build and maintain strong customer relationships for repeat business.
• Visit customers regularly to check inventory and ensure FMIs in warehouses.
• Stay updated on industry trends, products, and competitors.
• Communicate technical information clearly to customers.
• Process sales orders accurately and ensure proper documentation.
• Provide guidance on service options, repairs, and installation.
• Collaborate with technical teams for complex inquiries.
• Gather market and customer insights through interactions.
• Provide feedback to management on preferences and trends.
• Conduct monthly customer site visits and submit reports for upselling.
• Arrange at least 3 customer visits annually to showcase facilities.
• Generate at least 2 sales leads for the sales team.

Skills

Sales skills

Customer relations

Communication

Negotiation

Job description

Job Purpose

The primary purpose of a Product Support Sales Representative is to provide total support to the customers in the designated region, promote and sell parts, accessories, and service offerings to customers aiming to generate revenue and meet the pre-learnt budget.

Job Responsibilities

• Promote and sell parts, accessories, and service contracts to the customers.
• Actively engage with customers to understand their needs and provide appropriate recommendations.
• Utilize sales techniques to close deals and achieve or exceed sales targets.
• Provide excellent customer service by promptly responding to inquiries, providing solutions, and addressing concerns.
• Build and maintain strong relationships with customers to foster loyalty and repeat business.
• Actively listen to customer needs, offer advice, and tailor solutions to meet their specific requirements.
• Regular visits to the customer stores (if existence) to conduct inventory check up and make sure that the customer is keeping FMIs in his warehouse to avoid any delay in his fleet’s operations.
• Stay updated on industry trends, product advancements, and competitive offerings.
• Communicate technical information effectively to customers, answering their questions and providing accurate information.
• Process sales orders accurately and efficiently, ensuring proper documentation and order fulfillment.
• Provide technical guidance and advice on service options, repairs, and installation processes.
• Collaborate with technical teams to address complex customer inquiries or issues.
• Gather market and customer insights through interactions with customers.
• Provide feedback to management regarding customer preferences, market trends, and competitor activities.
• Conduct customer site visit on monthly basis to make sure that his fleet is working properly and submit a report based on his visit aiming the upselling role as well as advisory role which reflects an excellent reputation of the dealer and meet the total customer support concept (TCS).
• Providing "3S" collaboration with service and sales departments by inviting at least 3 customers / Annum to show them HHA's facility and brand capabilities.
• Providing at least 2 sales leads and send them to sales department to enhance our coverage in the region aiming to be the best and preferable supplier in the designate region.