Product Specialist Hemostasis Middle East

Werfen; Riyadh; On-site; SAR 262,000 - 338,000; Full time

Job summary

A global diagnostics leader is seeking a qualified professional to provide consultancy and support for their Hemostasis product line across the Middle East. The ideal candidate will have a Master's degree in a scientific field and experience in Hemostasis and IVD industries. Key responsibilities include application training, technical support, and marketing plan implementation. This role emphasizes a customer-centric approach and effective communication, contributing to the company's strategic objectives.

Qualifications

• Education: Must hold a Master’s Degree in a relevant scientific field.
• Experience in Hemostasis and the IVD industry is required.
• Knowledge in Marketing and Sales Processes is preferred.

Responsibilities

• Provide application training and technical support for EEMEA partners.
• Support implementation of marketing plans for Hemostasis products.
• Troubleshoot and resolve quality performance issues.
• Coordinate with distributors for customer support.

Skills

Customer‑centric approach

Problem solving

Organisational skills

Communication skills

Flexibility

Teamwork

Cultural agility

Education

Master’s Degree in scientific, technical, or biomedical field

Tools

SAP

Microsoft

Job description

Company Overview

Werfen is a growing, family‑owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialised diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity and Transplant. Through our Original Equipment Manufacturing (OEM) business line we research, develop and manufacture customised assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our headquarters and technology centres are located in the US and Europe. Worldwide sales exceeded €1.84 billion in 2022 and our workforce is more than 7,000 strong.

Job Summary

This position ensures an excellent level of consultancy and support to our partners and affiliates within the Middle East area in the EEMEA region by providing application training, technical product information updates, second‑level application support, troubleshooting and on‑site activities on key strategic markets. Moreover, he/she supports the implementation of the marketing plan for the Hemostasis line products in his area of responsibility together with the EEMEA Marketing team.

Key Accountabilities

• Provide both theoretical and practical application training to EEMEA partners and other stakeholders.
• Provide telephone, email and on‑site second‑level application support and troubleshooting to distributors.
• Provide on‑site application support for first installations in countries, in line with the EEMEA policy.
• Coordinate with distributors to support customers and organise regular visits to selected countries.
• Support distributors and affiliates with a consultancy approach in organising and improving their local application structure and capabilities.
• Adopt and implement corporate support initiatives in the EEMEA region.
• Act as primary contact for the troubleshooting of quality and performance issues, open and follow‑up complaints when applicable, and elevate to the SBU when needed.
• Cooperate with other internal representatives to support the EEMEA and company’s commercial strategy, including IT solution implementation.
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• Share technical product information updates with all pertinent stakeholders.
• Upload and update internal communication channels with relevant documentation such as operator manuals, product information and other resources.
• Organise support meetings and conference calls with partners and affiliates to share information and align application strategies and actions.
• Keep the EEMEA internal team and management updated on key support projects, actions and initiatives.
• Attend international meetings to remain current on technical updates, best practices, application strategy and corporate projects.
• Support partners, especially in non‑zero distance countries, on tenders technical specifications and other pre‑sales activities.
• Help distributors evaluate our solutions for commercial prospects.
• Support the implementation of the marketing plan for the assigned business line products in the area of responsibility with the EEMEA Marketing team.
• Support the organisation of educational events in alignment with the marketing plan.
• Advise channel managers and KAMs for the most suitable product solution in commercial opportunities.
• Support in the profit analysis for tenders.

Networking / Key Relationships

• Internal stakeholders: KAM – Customer Support – Marketing – Logistics – RA & QA – Compliance – Administration Office
• External stakeholders: Distributors – Clients – Users – Suppliers – Key Opinion Leaders

Minimum Knowledge & Experience

Education: Master’s Degree in the scientific, technical or biomedical field.

Experience:

• Specific technical and scientific knowledge in Hemostasis.
• Technical background. Preferably knowledge on IVD industry.

Additional Knowledge

• Preferably knowledge of Marketing and Sales Processes
• Project management
• SAP and Microsoft knowledge

Skills & Capabilities

• Customer‑centric approach
• Problem solving
• Organisational skills & time management
• Communication & public speaking
• Flexibility
• Teamwork
• Cultural agility

Up to 50% of working time.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.