Principal Workflow Architect - Technology Workflows & ServiceNow Platform

ServiceNow; Riyadh Region; On-site; SAR 334,800 - 558,000; Full time

Job summary

ServiceNow is seeking a knowledgeable Solution Architect in the Riyadh Region to engage with senior stakeholders and design inventive solutions using ServiceNow products. The ideal candidate will have experience leveraging AI in decision-making and a strong understanding of ServiceNow's IT Management capabilities. The role demands excellent communication skills, technical acumen, and the ability to work collaboratively across diverse teams to drive industry best practices and improve processes.

Qualifications

• Experience leveraging AI in workflows and decision‑making.
• Proven experience as a Solution Architect or Principal Consultant.
• Familiarity with ServiceNow, particularly in IT Service Management.
• Strong communication and problem-solving skills.
• Ability to engage and influence stakeholders effectively.
• Understanding of integration and data models.
• Focus on delivering high user experience solutions.
• Experience in analyzing business processes and documenting requirements.

Responsibilities

• Engage with senior stakeholders to optimize operations.
• Design end-to-end solutions with ServiceNow products.
• Identify options for improving business processes.
• Collaborate with cross-functional teams align solutions.
• Drive adoption of Industry Best Practices using ServiceNow.
• Stay updated on industry trends and ServiceNow capabilities.

Skills

AI Experience

Implementation Service Expertise

ServiceNow Knowledge

Consultative Mindset

Stakeholder Management

Technical Acumen

User Experience

Analytical Skills

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Key Responsibilities

• Consult and Advise: Engage with senior VP+ stakeholders to understand their short‑term and long‑term goals and challenges, providing expert advice in pre‑sales and delivery capability on how ServiceNow can optimize their operations.
• Solution Design: Design and architect end‑to‑end solutions using ServiceNow Industry products that align with business requirements and industry best practices, focusing on service management, customer service, automation and user experience, and clearly defining the value of ServiceNow.
• Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve or exceed business results. Make sense of complex or contradictory information to effectively solve problems.
• Cross‑Functional Collaboration: Work closely with IT, operations, and business stakeholders, product teams and other internal and external teams to ensure solutions are aligned with business needs and are implemented effectively. Constantly position effective cross‑product solutions for the industry.
• Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership levels in the configuration, customization and implementation of ServiceNow Technology Workflows & Platform solutions.
• Thought Leadership: Keep up to date on emerging and latest industry and competitive trends, the latest ServiceNow capabilities, trends and best practices, and share this knowledge with the team and clients.

Qualifications

• AI Experience: Experience leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. May include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact.
• Implementation Service Expertise: Proven experience as a Solution Architect or Principal‑level Consultant in a fast‑paced professional services environment with a strong understanding of IT Management business processes.
• ServiceNow Knowledge: Familiarity with ServiceNow, especially in IT Service Management (ITSM), IT Operations Management (ITOM) and ServiceNow Platform technologies.
• Consultative Mindset: Excellent communication, presentation and problem‑solving skills, with the ability to think strategically and drive complex projects from concept to completion.
• Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. Strong interpersonal skills, customer‑centric attitude and experience working with diverse teams.
• Technical Acumen: Understanding of integration, data models and process automation, with the ability to communicate technical concepts to non‑technical audiences. Experience with Web Technologies (e.g., JavaScript, Web Services, XML) and working in a SaaS environment.
• User Experience: Ability to deliver solutions that provide best‑in‑class user experience, focusing on ease of use, logical process flows, accessibility and productivity.
• Analytical Skills: Experience in analyzing business processes, creating workflow diagrams and documenting requirements in a clear and concise manner.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.