Principal Success Services Engineer

Oracle - Egypt; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading global technology company is seeking a skilled professional for post-sales support in Riyadh. The role involves delivering solutions and resolving customer inquiries related to Oracle databases and systems. Candidates should possess strong technical skills in database administration, backup recovery, and performance tuning. Excellent communication abilities and a team-oriented mindset are essential. The position offers competitive benefits and the chance to work with a dynamic team in a supportive environment.

Benefits

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Qualifications

• Extensive experience in Oracle database administration and troubleshooting.
• Strong understanding of backup and recovery strategies.
• Excellent presentation and business communication skills.

Responsibilities

• Provide post-sales support and solutions to Oracle customers.
• Resolve non-technical inquiries and technical questions.
• Facilitate customer relationships with support teams.

Skills

Database Administration

Backup and Recovery

Oracle Utilities

Migration /Upgrades

Database Security

Performance Tuning

Oracle Data Guard

Education

Relevant technical degree or equivalent experience

Tools

Oracle 11g/12c/19c

Oracle Golden Gate

Oracle Cloud IaaS

Oracle Enterprise Manager

Job description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

There are high expectations from the candidate profile to be very skilled in business communications not only with sales, pre-sales and technical account managers but also with customers. Presentation skills are key too. The candidate nominated for this job should be having a passion to participate in business growth with a very talented technical skills covering the areas below:

Database Administration

• 11g/12c/19c General RDBMS Issues and DBA activities.
• Installing, Designing, Configuring, Administering and troubleshooting of oracle 11g/12c Databases.
• Administer the complete Oracle environment including databases, Applications and services.
• Monitor database conditions throughout the network including server Side and client side.
• Oracle Enterprise Manager Installation, configuration and upgrades.

Backup and Recovery

• Database Backup (RMAN and User-Managed Backup… etc)
• Backup strategies according to workload.
• Database Restore using different methods.
• Database Recovery by using User-Managed recovery Method or RMAN method.
• Complete recovery (to the most current point in time).
• Incomplete recovery by using one of the following methods:
• Time-Based Recovery - Cancel-Based Recovery.
• Tablespace Point in Time Recovery.
• Oracle Secure Backup.
• Fixing corruptions and using DULL tool.

Oracle Utilities

• Have knowledge to export and import any of database objects (tablespaces, users…full database).
• Export/Import using Oracle Data Pump utility.
• SQL Loader
• Database Character set conversion

Migration /Upgrades and loading data

• Migrating database any release into 11gR2/12c/19c databases.
• Performing different database upgrades from/to different releases using all types of upgrades.
• Migrating (Moving) databases from server to another with minimal down time.
• Loading data into any Oracle database release.
• Database migrations using all methods including Golden Gate, Transportable Tablespaces, Transportable Database.

Oracle Data Guard

• Configuring, administering and troubleshooting standby (logical/physical) databases environment in single DB instance and RAC/ASM environments.

Oracle Real Application Cluster/ASM

• Installing, Patching, Upgrading administrating and Troubleshooting RAC environments / ASM.
• RAC High Availability Test.

Database Security

• Database Vault
• Audit Vault and Database Firewall
• Transparent Data Encryption (TDE)
• Virtual Private Database (VPD)
• Oracle Data Masking & Redaction
• Oracle Label Security

Being responsible operationally to support critical customers on site and remote with high skills for troubleshooting and solving technical issues

Systems - Exadata

• Exadata configuration, Administration, Patching, Baremetal restore, Performance Tuning, Migrations, Upgrades, DBFS, VLAN tagging and HCC compression.
• Exadata IORM implementations.
• Exadata High Availability Test.
• ZFS storage configuration and administration for backup and recovery.

Oracle Golden Gate

• Golden Gate Installation Configuration.
• Golden Gate replications Classic, Integrated and Coordinated.
• Oracle database migration using Golden Gate
• Golden Gate performance.
• Golden Gate Veridata installation and configuration for creating comparisons.
• Golden Gate Plugin for OEM

Oracle Performance Tuning

• Troubleshooting different performance issues
• Hang analysis & Cluster eviction issues
• SQL Tuning with different methodologies, SQL Profiles, SPM and SQL restructure
• Gather Statistics with different strategies based on workload and business
• Oracle Real Application Testing (RAT).
• Oracle SQL Performance Analyzer (SPA)
• Database Tuning, Memory Tuning, Backup Tuning & Data Pump Tuning
• Works with different performance utilities AWR, ADDM, ASH and others.
• Database Resource Manager (DBRM)

Enterprise Manager & Cloud

• Installation of Enterprise Manager Systems
• Patching and Upgrade of OEM to different versions
• Engineered System Machine Discovery (Exadata, Super Cluster and ZFS)
• Install Different Plugins, Siebel, Golden Gate
• Email Notification for different metrics and thresholds
• Good Knowledge of Cloud Management including Paas, DBaas, Service catalogue and Snap Clone
• Migrating Oracle Databases to Database as a Service.

System Skills

• Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, Database, and DNS
• Oracle Engineered Systems, Exadata, PCA, ZFS Storage and Backup Appliances, InfiniBand Switches, Ops-center, OVM, Enterprise Manager, ZDLRA
• Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
• Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
• OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer

On top of this, Candidate MUST be Self Motivated, Teamwork Player, Leadership sensor and Supports Sales cycle by driving discussions for needed clarifications and estimating level of effort for delivery.

Career Level - IC4

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.