Platform Support Engineer: Go-Live & Hypercare

Norconsult Telematics

Riyadh

On-site

SAR 60,000 - 120,000

Full time

4 days ago

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Job summary

Norconsult Telematics in Riyadh, Saudi Arabia, is seeking a Technical Support Engineer to deliver first- and second-line application support for the Bonya platform across UAT, rollout and post-go-live stabilisation.

You will log and triage incidents, assist with configuration, monitor platform behaviour, collaborate with development and infrastructure teams, and help ensure smooth adoption of the system for users.

Qualifications

Diploma or Bachelor's in IT, CS, or IS.
3+ years in application or technical support.
ITIL Foundation or equivalent desirable.
Experience with ERP/CRM/workflow applications.
Experience with Odoo ERProspective or similar platforms desirable.
Basic understanding of Linux, PostgreSQL, web apps, APIs, logs, user roles and access control.

Responsibilities

Provide first- and second-level support for Bonya users during UAT, pilot, rollout and production stabilisation.
Log, triage, investigate, assign, and track incidents, service requests, defects, and user queries.
Support user access, role assignment, password/SSO issues, workflow issues, and configuration-related requests.
Reproduce reported defects and provide clear technical analysis to developers and testers.
Monitor application behaviour, system logs, job failures, integration errors, and performance issues.
Support data import/export activities, report generation, user administration, and routine tasks.
Assist with deployment validation, smoke testing, release verification, and environment checks.
Prepare support guides, FAQs, knowledge base articles, and user documentation.
Participate in hyper care and post-go-live support.
Escalate issues to infra, development, database, integration, or security teams as required.