Job Description: Operations Manager
Job Objective: Oversee and manage the company’s operational activities, ensure the efficient and effective implementation of operational plans, achieve operational objectives in line with quality and productivity standards, and improve performance while ensuring optimal utilization of resources.
Duties and Responsibilities:
- Supervise daily operational processes and ensure smooth workflow.
- Prepare operational plans and monitor their execution according to the company’s objectives.
- Manage and coordinate the work of operational departments and units.
- Monitor employee and operational team performance and evaluate productivity.
- Develop work procedures and policies and improve process efficiency.
- Monitor operational costs and work to reduce expenses.
- Monitor the quality of services and products and ensure compliance with approved standards.
- Address operational challenges and problems and make appropriate decisions.
- Prepare periodic operational reports and submit them to senior management.
- Follow up on key performance indicators (KPIs) and achieve targets.
- Coordinate with suppliers, customers, and relevant departments to ensure business continuity.
- Determine operational needs for human resources, equipment, and materials.
- Ensure compliance with regulations, bylaws, and safety procedures.
- Develop development plans to improve operational efficiency and enhance the quality of services.
Qualifications and Requirements:
- Bachelor’s degree in Business Administration or Operations Management, or a related field.
- Practical experience of at least 5 years in operations and management.
- Prior experience in managing teams and supervising operational processes.
- Advanced skills in planning, resource management, and budgets.
- Proficiency in using Microsoft Office and preparing reports.
- Knowledge of performance indicators, quality management, and process improvement.
Required Skills:
- Leadership and team management.
- Strategic and operational planning.
- Decision-making and problem-solving.
- Time and priority management.
- Analysis, evaluation, and performance measurement.
- Communication and negotiation