Online Consultant for E-commerce Company

India Abroad; Al-Hofuf; On-site; SAR 46,000 - 63,000; Full time

Job summary

India Abroad is seeking an Online Consultant for our Al Hufuf-based e-commerce operation. You will respond to customer inquiries by email, live chat, and social media, and provide product recommendations.

You will monitor website traffic and sales data to identify improvements, collaborate with marketing to boost sales, and stay up-to-date with product knowledge. This role offers a competitive 1300 USD monthly salary with visa sponsorship for non-Saudi employees and flexible hours including

Qualifications

• Fluent in English; Arabic is a plus.
• Excellent communication and interpersonal skills.
• Experience in customer service or sales.
• Familiar with e-commerce platforms.
• Ability to work independently and in a team.
• Strong problem-solving abilities.
• Willing to work flexible hours, including weekends.

Responsibilities

• Responding to customer inquiries via email, live chat, and social media platforms.
• Providing product recommendations based on customer needs and preferences.
• Resolving any issues or complaints raised by customers in a timely manner.
• Monitoring website traffic and analyzing sales data to identify areas for improvement.
• Collaborating with the marketing team to develop strategies for increasing sales and improving the overall customer experience.
• Keeping up-to-date with product knowledge and industry trends.
• Assisting with other tasks as needed.

Skills

Fluent English

Strong communication

Customer service

Sales experience

E-commerce familiarity

Team player

Job description

Online consultant vacancy in Al Hufuf Saudi Arabia

Online Consultant for E-commerce Company

We are currently hiring an Online Consultant to join our growing e-commerce company in Al Hufuf. As an Online Consultant, you will be responsible for providing excellent customer service and support to our online customers. Your main duties will include responding to customer inquiries, resolving issues, and providing product recommendations. You will also be responsible for monitoring and analyzing website traffic and sales data to identify areas for improvement.

Requirements

• Fluent in English (Arabic is a plus)
• Strong communication and interpersonal skills
• Previous experience in customer service or sales
• Familiarity with e-commerce platforms
• Ability to work independently and in a team
• Excellent problem-solving skills
• Availability to work flexible hours, including weekends

Responsibilities

• Responding to customer inquiries via email, live chat, and social media platforms
• Providing product recommendations based on customer needs and preferences
• Resolving any issues or complaints raised by customers in a timely manner
• Monitoring website traffic and analyzing sales data to identify areas for improvement
• Collaborating with the marketing team to develop strategies for increasing sales and improving the overall customer experience
• Keeping up-to-date with product knowledge and industry trends
• Assisting with other tasks as needed

Salary

We offer a competitive salary of 1300$ per month, as well as visa sponsorship for non-Saudi employees. We value diversity at our company and welcome applicants from all nationalities. This is a great opportunity for women looking for flexible working hours.

If you have a passion for e-commerce, excellent communication skills, and are looking to join a dynamic team, then we want to hear from you!