Officer - IT Support

Aquarabia Qiddiya City; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading theme park organization in the Riyadh Region is seeking an IT Support professional responsible for providing comprehensive IT support and services across its facilities. This role requires a Bachelor or Diploma in Information Technology, with a preference for fresh graduates or those with up to 2 years of relevant experience. Candidates should be skilled in Windows, IT networks, and Office 365, and demonstrating excellent problem-solving and communication abilities. The position may involve weekend and shift work, ensuring high responsiveness in a dynamic environment.

Qualifications

• Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
• Experience in IT Operations in hospitality or a theme park is preferred.

Responsibilities

• Provide IT support and services to all staff across the theme park, water park, and administrative offices.
• Deploy IT equipment and software as per standards across the complex.
• Respond promptly and provide timely updates for all support and service requests.
• Troubleshoot system, network, and hardware/software issues.
• Accurately record and action all incidents and requests in line with SLA.
• Manage daily support issues on-site and elevate to appropriate channels when needed.

Skills

Windows

IT networks

POS systems

Office 365

Proficiency in English

Education

Bachelor or Diploma degree in Information Technology

Job description

Job Objective

Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Job Duties

Collective Responsibilities:

• Comply with Six Flags Qiddiya’s code of conduct and ethics.
• Promote Six Flags Qiddiya’s vision, mission, and values while modeling desired behaviors.
• Spread and promote the Six Flags Qiddiya culture.
• Commit to Six Flags Qiddiya’s rules and regulations.
• Perform tasks directed toward achieving organizational goals.

Job-Specific Responsibilities:

• Provide IT support and services to all staff across the theme park, water park, and administrative offices.
• Deploy IT equipment and software as per standards across the complex.
• Respond promptly and provide timely updates for all support and service requests.
• Troubleshoot system, network, and hardware/software issues.
• Accurately record and action all incidents and requests in line with SLA.
• Manage daily support issues on-site and elevate to appropriate channels when needed.

Additional Job Specifications

• Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.
• Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
• Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.

Education:

• Bacholer or Diploma degree in Information Technology or a relevant field.

Experience:

• Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
• Experience in IT Operations in hospitality or a theme park (preferred).

Skills:

• Technical Skills: Windows, IT networks, POS systems, Office 365.
• Languages: Proficiency in English.

Core Competencies:

• Problem Solving.
• Client/Customer Focus.
• Teamwork.
• Communication.
• Adaptability.
• Values and Ethics.