Office IT Solution Advisor

McKinsey & Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading consulting firm is seeking an Office IT Solution Advisor in Riyadh. This role involves delivering technological solutions, ensuring high-quality IT support, and managing logistics for consultants and partners. Ideal candidates must be Saudi citizens with a background in customer service and familiarity with standard IT applications. Strong communication skills in English and Arabic, along with exceptional organizational abilities, are essential for success in a dynamic environment.

Benefits

Competitive salary

Comprehensive benefits package

Learning and development opportunities

Qualifications

• Must be a Saudi citizen.
• Up to two years experience in customer-centric service environment.
• Ability to recommend IT solutions.

Responsibilities

• Act as primary contact for IT solutions.
• Manage logistics and provide IT support.
• Understand and meet technological needs of colleagues.

Skills

Customer service orientation

Strong communication skills in English and Arabic

Organizational skills

Problem solving

Education

Vocational training qualification

Tools

Windows

macOS

iOS

Job description

Overview

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

What you’ll have

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Role

As an Office IT Solution Advisor, you will serve as the primary in-person point of contact for delivering technological solutions to our consultants, partners, and internal colleagues. You will take responsibility for delivering an exceptional IT experience to our consultants and staff, ensuring a concierge-level service. This includes managing logistics such as shipments and customs, and providing calm, effective support in challenging and dynamic situations. You will listen to and understand your colleagues\' technological needs, share insights with global IT teams, own issues from start to finish, and assist with planning for both virtual and in-person events. Your work is critical to empowering our teams to work efficiently and make a meaningful impact.

You will be based in our Riyadh office as part of our global technology team. This team ensures that all our colleagues are equipped with the best technology and support to deliver exceptional client service.

Qualifications

• Must be a Saudi citizen
• Successfully completed studies or hold an excellent vocational training qualification in a specialized field that emphasizes customer contact and service orientation
• Up to two years of experience in a professional, customer-centric service environment
• Familiarity with standard IT applications for Windows, macOS, and iOS, along with a curiosity to learn and the ability to recommend solutions
• Strong organizational skills and a proactive approach, with the ability to independently initiate tasks and follow through to completion
• A solution-oriented and structured mindset, with a talent for explaining complex concepts in a clear and understandable manner
• An agile and empathetic personality, with the ability to adapt to change, accept ambiguity, and handle challenging situations with a calm, professional demeanor
• A "concierge mindset" with a passion for providing outstanding service and collaborating effectively with internal clients and external vendors
• Strong communication skills, both verbal and written, in English and Arabic, with the ability to adjust your style to suit different perspectives and seniority levels