OCC Liaison Officer - Metro/ Rail

AtkinsRéalis; Riyadh; On-site; SAR 167,000 - 301,000; Full time

Benefits offered by this job

Tax-free salary

Life insurance

Medical insurance

Annual leave

Gratuity scheme

Discretionary bonus

Flight allowance

Housing allowance

Transport allowance

Wellbeing program

Job summary

AtkinsRéalis in Riyadh seeks an OCC Liaison Officer to bridge Operations Control Centre and contractors during the metro project's O&M phase.

You will coordinate real-time updates, incident responses, and field communications, ensuring timely information flow across stakeholders in a high‑pressure environment.

Qualifications

• Bachelor's degree in Operations, Transport Management, or related field.
• Minimum 5 years in control room operations, preferably metro/rail systems.
• Strong understanding of OCC operations and workflows.

Responsibilities

• Act as the primary communication channel between OCC and stakeholders.
• Coordinate real-time updates, service adjustments, and instructions.
• Support OCC in incident handling, disruptions, and emergencies.
• Disseminate alerts and operational data to field teams promptly.
• Maintain structured comms protocols for routine and emergency ops.

Skills

Control room operations

Incident management

Real-time coordination

Communication skills

Multitasking

Education

Bachelor's degree in Operations/Transport Management

Job description

Overview

The OCC Liaison Officer serves as the primary communication link between the Operations Control Centre (OCC) and all key stakeholders during the metro project's Operations & Maintenance (O&M) phase. This role is essential for ensuring smooth coordination, efficient information flow, and timely operational support across teams and contractors. The OCC Liaison Officer plays a critical role in managing real‑time communication, supporting incident response, and ensuring alignment between OCC operations and field activities. The position requires strong coordination abilities, familiarity with control room operations, and the ability to perform effectively in high‑pressure, real‑time environments.

Your role

• Act as the primary communication channel between OCC and all relevant stakeholders
• Ensure seamless and efficient exchange of operational information
• Coordinate real‑time updates, service adjustments, and operational instructions
• Support OCC in handling incidents, service disruptions, and emergency situations
• Ensure timely dissemination of alerts, operational data, and instructions to field teams
• Maintain structured communication protocols for routine and emergency operations
• Facilitate coordination between OCC, O&M contractors, and technical teams
• Ensure alignment of operational priorities across all stakeholders
• Monitor information flow to ensure accuracy and timeliness
• Assist in operational reporting, coordination meetings, and reviews

About You

• Bachelor's degree in Operations, Transport Management, or related field
• Minimum 5 years of experience in control room operations, preferably in metro/rail systems
• Strong understanding of OCC operations and workflows
• Experience in incident management and real‑time operational coordination
• Excellent communication and interpersonal skills
• Strong multitasking and coordination abilities
• Ability to work in high‑pressure and time‑sensitive environments
• Good problem‑solving and decision‑making skills
• Familiarity with operational procedures and safety protocols

Rewards & benefits

• Tax‑free salary
• Life insurance coverage
• Medical insurance
• Annual leave balance
• Company gratuity scheme
• Discretionary bonus programme
• Annual flight contribution
• Transportation & housing allowances
• Employee Wellbeing Programme: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition