Night Manager

Hilton Worldwide, Inc.; Municipality of Al Shamal; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality leader in Riyadh is seeking a Night Manager to oversee the Front Office team. The role involves ensuring high service standards and guest satisfaction through effective supervision and management. The ideal candidate should have supervisory experience, excellent leadership skills, and a commitment to customer service. This is a critical position that maintains the operations of the hotel during night hours, ensuring all guests enjoy a seamless experience from check-in to check-out.

Qualifications

• Supervisory experience in Front Office within hotel or retail.
• High level of IT proficiency.
• Excellent leadership and communication skills.
• Commitment to high customer service levels.

Responsibilities

• Oversee Front Office operation to maintain high standards.
• Serve as point of contact for regular and VIP Guests.
• Maximise room occupancy and promote hotel services.
• Manage issues or emergencies that arise.

Skills

Supervisory experience in Front Office

High IT proficiency

Excellent leadership skills

Interpersonal communication skills

Customer service commitment

Tools

Front Office Management Systems

Job description

Job Description

Night Manager (Job Number: HOT0C532)

Work Locations

Hilton Riyadh Olaya King Fahad Road Riyadh 12333

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient

Commitment to delivering a high level of customer service

• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office