Jira Administrator

Emdad By Elm; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Emdad By Elm is seeking an experienced Jira Platform Administrator to support ITSM processes and maintain Jira stability in line with operational models. The role covers day-to-day operations, configuration, and releases.

You will monitor health, manage incidents, configure workflows, and oversee integrations with enterprise systems, while ensuring governance and change controls across the Jira ecosystem. You will collaborate with stakeholders and vendors to optimize automation, reporting, and

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 5+ years in ITSM, including 2–3 years hands-on Jira administration.

Responsibilities

• Monitor Jira platform health, queues, and SLAs.
• Handle and resolve Jira incidents and service requests.
• Configure and maintain Jira projects, workflows, screens, fields, issue types, schemes, approvals, SLAs, and configurations.
• Monitor integrations with SMAX and other enterprise systems.
• Configure and maintain Jira automation rules and operational configurations.
• Support configuration promotion, testing, and deployments.
• Ensure adherence to ITSM governance, audit requirements, and change management controls.

Skills

ITSM knowledge

ITIL processes

Jira administration

JQL & Jira automation

REST APIs & integrations

Analytical & troubleshooting

Stakeholder communication

Education

Bachelor's degree in IT/CS

Tools

Jira

REST API integrations

Jira automation

Job description

To ensure the effective day-to-day operation, administration, and configuration of the Jira platform, supporting ITSM processes and maintaining system stability in alignment with ELM’s operational model and workflow

Responsibilities:

Daily Operations

• Monitor Jira platform health, queues, and SLAs.
• Handle and resolve Jira-related incidents and service requests.
• Troubleshoot Jira issues, identify root causes, and implement appropriate resolutions.
• Follow up on assigned tickets and ensure timely resolution within agreed SLAs.

Platform Administration

• Manage users, roles, groups, permissions, projects, and system configurations

Configuration & Workflow Management

• Configure and maintain Jira projects, workflows, screens, fields, issue types, schemes, approvals, SLAs, and request configurations
• Apply configuration changes and parameter updates based on operational requirements
• Support workflow automation and process optimization

Integrations Monitoring

• Monitor integrations with SMAX and other enterprise systems
• Support operational monitoring and stability of Jira integrations and interfaces
• Assist in troubleshooting integration failures and connectivity issues
• Coordinate with internal teams and vendors

Automation & Administration

• Configure and maintain Jira automation rules and operational configurations
• Support assignment, routing, notification, and approval automation
• Generate and maintain operational reports, filters, queries, and dashboards

Release Support

• Support configuration promotion, testing, and production deployments

Governance & Compliance

• Ensure adherence to ITSM governance, audit requirements, and change management controls

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years in ITSM, including 2–3 years hands-on Jira administration

Tools & Technology

• ITSM tools and service management platforms

ITSM Knowledge

• Strong understanding of ITIL processes (Incident, Problem, Change, Request)

Technical Skills

• Jira administration and workflow configuration
• JQL and Jira automation understanding
• Understanding of REST APIs and integration concepts

Soft Skills

• Strong analytical and troubleshooting skills
• Stakeholder communication capability

Certifications

• ITIL Foundation Certification
• Atlassian Jira related certifications are preferred