Metro Train Ambassador — Safety & Customer Care

FLOW Consortium; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

FLOW Consortium is seeking a Train Ambassador in Riyadh to ensure safe, reliable Metro services and to assist passengers through their journeys. You will perform safety-critical duties, including manual train operation, train rescue, and emergency response, while reporting faults and supporting service restoration.

The role requires clear passenger communication and accessibility support during all operations.

Qualifications

• Minimum 1 year of experience in a customer-facing operational environment.
• Ability to communicate effectively in English.

Responsibilities

• Deliver outstanding customer service and provide assistance to passengers throughout the Metro journey.
• Operate passenger or maintenance vehicles as required while maintaining competence in manual train operation.
• Support train rescue operations and respond to operational incidents, failures, and emergency situations.
• Report onboard faults, equipment failures, and operational issues to support timely resolution.
• Communicate safety information and operational updates clearly to passengers using approved communication channels.
• Assist passengers with accessibility needs and ensure a safe and inclusive travel experience.
• Carry out emergency procedures, including train evacuation and service recovery activities.
• Perform shift duties and support operational requirements across the Metro network on a 24/7 basis.

Skills

Customer service

Communication

Job description

FLOW Consortium is seeking a Train Ambassador in Riyadh to ensure safe, reliable Metro services and to assist passengers through their journeys. You will perform safety-critical duties, including manual train operation, train rescue, and emergency response, while reporting faults and supporting service restoration.

The role requires clear passenger communication and accessibility support during all operations.