Manager Technical Services

Air Arabia; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading airline company in Dammam is seeking a strong candidate to oversee and manage the technical services teams for their Aircraft Systems, ensuring compliance and operational safety. The individual will coordinate policies and procedures while maintaining airworthiness of the fleet. The ideal applicant will have a degree in engineering and at least 10 years of aviation experience, including management in maintenance roles. An understanding of regulatory requirements and strong technical skills are essential for this key position.

Qualifications

• Minimum 10 years of experience in Aircraft Engineering/Maintenance, with at least 4 years in management.
• Strong professional knowledge of aircraft maintenance and defect rectification.
• Familiar with Civil Aviation Authority regulations.

Responsibilities

• Oversee technical services teams for various aircraft systems.
• Ensure compliance with regulatory requirements and OEM recommendations.
• Manage Maintenance Planning department to optimize maintenance programs.

Skills

Data analysis

Problem-solving

Quality Assurance

Safety practices

Technical operations knowledge

Education

Bachelor’s degree in Aircraft/Aeronautical/Electrical Engineering

Tools

Maintenance program systems

Job description

Job Purpose

Is responsible for overseeing and managing the technical services teams for Aircraft Systems, Avionics, Propulsion, Aircraft Structures, Predictive Maintenance, Reliability Program, Maintenance Planning and Records. This role exists to ensure the efficient and safe operation and airworthiness of Air Arabia's fleet by coordinating and implementing policies, procedures, and best practices in these specialized engineering areas and by performing proper Oversighting to all Contracted Maintenance organization AMOs and Vendors.

Key Result Responsibilities

• Oversee and manage the technical services teams for Aircraft Systems, Avionics, Propulsion, Aircraft Structures, Predictive Maintenance, Reliability Program, Maintenance Planning and Records.
• Ensure that all technical services teams meet regulatory requirements, OEM recommendations, and operational needs.
• Oversee the evaluation and update of Airworthiness Directives, Service Bulletins, modifications, and repairs for the airline's fleet. Ensuring that all necessary safety and performance-related updates are promptly implemented to meet regulatory requirements and industry best practices.
• Lead efforts to identify and implement corrective measures and modifications for airworthiness findings in consultation with specialized teams.
• Manage Maintenance Planning department to optimize maintenance programs and ensure fleet availability.
• Coordinate the induction of new aircraft into the fleet in liaison with the Regulator for necessary approvals to ensure a smooth and compliant integration process.
• Oversee the performance of the Contracted Organizations, managing day‑to‑day issues related to maintenance performance, including timeliness, quality, and cost.
• Initiate remedial action with the Contracted AMO for maintenance performance shortfalls, managed via daily communications and regular meetings.
• Work with the Air Arabia DMM Technical services Team providing Continuous Airworthiness Management Services, to ensure that the Air Arabia DMM AMP is maintained current with the Airbus MPD, and fully incorporates the experience gained from the Aircraft Reliability Program.
• Review maintenance forecasts and ensure cost‑effective planning while maintaining safety standards.
• Oversee the timely renewal of Certificate of Airworthiness documents for the entire fleet to guarantee uninterrupted flight operations and regulatory compliance.
• Ensure the timely review and revision of the airline’s General Maintenance Manual (GMM) to align with industry best practices and regulation updates.
• Ensure the accuracy of engine trends, oil consumption, and other predictive maintenance indicators and plan necessary maintenance actions to proactively address potential issues.
• Facilitate the management of maintenance costs while upholding safety standards to ensure financial stability and ongoing compliance with regulatory and industry safety requirements.
• Ensure scheduled Essential Maintenance checks required in the AMP are effectively planned, contracted, and delivered with minimum impact on aircraft utilisation and availability.
• Monitor the performance of the Technical Services Team, ensuring that maintenance task cards and data are accurate and reflect the requirements of the AMP.
• Prepare the strategic maintenance plan based on airline network forecasts and the Maintenance Program schedule. Ensure that the plan is coordinated and agreed with the Contracted AMO, logistics, operations, network, etc.
• Lead in the selection of Heavy Maintenance providers and develop contracts for C‑checks and other major maintenance visits, generate the work scope and coordinate with the Contracted Heavy Maintenance MRO, monitoring and coordinating the compilation of check package content.
• Ensure that data required for implementation of the Continued Airworthiness Surveillance (CAS) program is collected and analysed.
• Ensure GACA requirements are met in respect of the AMP and CAS. Monitor the AMO (Engineering Group) performance in delivering timely solutions to fleet reliability issues.
• Ensure that reliability defects and operational events relating to aircraft, engines and components are promptly addressed by the relevant supplier.
• Prepare for audit checks and contribute to the closure of occurrence reports and audit findings.

People Management

• Provides direction, coaching and guidance to team members for their career and professional development.
• Creates a conducive working environment to build and sustain a performance‑driven, engaged, and committed team.
• Ensures people management responsibilities are handled effectively in line with company procedures.
• Ensure that all new employees complete the orientation and Induction Program, covering SMS, Health and Safety, and Risk Management.
• Build a high‑performing team through leadership, feedback, and professional development.

Qualifications (Academic, training, languages)

• Minimum bachelor’s degree in a relevant field, such as Aircraft/Aeronautical/ Electrical Engineering, or equivalent.
• Proven skills in analysing data, identifying issues, and recommending solutions.
• Exposure to Quality Assurance, Safety, and Audit practices related to aircraft continuing airworthiness.
• Skilled in developing and enhancing maintenance programs to optimise productivity and minimise cost.
• Familiarity with rules and regulations of Civil Aviation Authorities.
• Strong professional knowledge of aircraft maintenance and defect rectification, airline dispatch requirements and technical operations.
• Strong professional knowledge of materials management including inventory level planning.
• He/She should be an ambassador for Air Arabia DMM’s values of safety, operational excellence, and commercial performance in dealings with Maintenance providers.
• In‑depth knowledge of airworthiness program requirements, regulations, and CAMO.
• Strong expertise in aircraft maintenance program systems, software, and techniques.
• Proficiency in designing, implementing, and monitoring policies, procedures, and operating manuals.
• A sound knowledge of GACA/FAA/ICAO maintenance and airworthiness regulations including safety and human factors.

Work Experience

• 10 years of experience in Aircraft Engineering and/or Maintenance in the Aviation industry; including minimum 4 years of experience in a management role.
• Experience managing the performance of contractors and suppliers.
• Experience in aircraft reliability Program.
• Experience in aircraft Modifications and customisation.
• Experience in Aircraft Maintenance Program.