Luxury Operations Associate – Westfield Jeddah

Cenomi Group; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading retail management company in the Riyadh Region is seeking a dedicated professional to ensure efficient mall operations and tenant satisfaction. The role requires building strong relationships with tenants, handling requests, and coordinating with various departments for smooth operations. Applicants must be Saudi Nationals with a bachelor's degree and professional proficiency in English. This position offers an opportunity to work in a dynamic environment with a focus on operational excellence.

Qualifications

• Must be a Saudi National.
• Professional proficiency in the English language.

Responsibilities

• Build and maintain strong relationships with tenants.
• Handle tenant requests and issues by proper logging and follow-up.
• Coordinate with leasing, contractors, and all mall departments.
• Oversee mall operations ensuring service quality.
• Monitor operational performance through inspections.

Skills

Strong relationship management

Problem-solving

Communication

Education

Bachelor’s Degree in a related field

Job description

Ensuring the efficient functioning of the mall, maintaining tenant satisfaction, compliance with standards, and safety, while also facilitating effective communication and coordination among all stakeholders.

Key Responsibilities

• Build and maintain strong relationships with tenants, ensuring compliance with company standards and smooth coordination during fit-out, handover, evacuation, and daily operations.
• Handle tenant requests and issues by proper logging, follow-up, and timely resolution, including reporting and escalating critical issues.
• Coordinate with leasing, design & delivery (DD), contractors, suppliers, and all mall departments to ensure updated leasing plans, prime location confirmation, and smooth mall operations.
• Oversee mall operations by ensuring AMCs are in place, service providers meet contract terms, and common areas are well maintained through regular inspections (technical, cleaning, security, and H&S).
• Monitor operational performance by conducting inspections, following up on tasks during shifts, ensuring operations teams are informed, and chasing tenants for sales data and collections.
• Attend required training and perform additional tasks as assigned by management.

Requirements

• Saudi National.
• Bachelor’s Degree in a related field.
• Professional proficiency in the English language.