Level 2 Operations & Support Engineer – Cloud/Hybrid

Thales Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global technology leader in Saudi Arabia is looking for an Operations and Support Engineer to provide tier II technical support for managed solutions. The ideal candidate will have 3-5 years of experience in IT support, proficiency with Linux/Unix, SQL, and Cloud technologies like Docker and Kubernetes. This role requires strong communication skills and a problem-solving mindset. Thales offers opportunities for career development and a dynamic work environment. Apply now to join a team impacting digital security globally.

Qualifications

• 3-5 years of experience in IT support and operations.
• Experience managing production systems in Cloud or Hybrid-Cloud.
• Knowledge of debugging methods and tools.

Responsibilities

• Provide tier II technical support for incidents and problem management.
• Maintain and enhance internal tools for Cloud and On-Premises services.
• Optimize service reliability, performance, and security.

Skills

Linux

Unix

SQL

Oracle database

WebLogic administration

Monitoring tools (OP5, ELK, Grafana, Prometheus)

Cloud technologies (Ansible, Docker, Kubernetes)

Customer facing communication

Fluent English

Education

Degree in Information Technology or related field

Job description

A global technology leader in Saudi Arabia is looking for an Operations and Support Engineer to provide tier II technical support for managed solutions. The ideal candidate will have 3-5 years of experience in IT support, proficiency with Linux/Unix, SQL, and Cloud technologies like Docker and Kubernetes. This role requires strong communication skills and a problem-solving mindset. Thales offers opportunities for career development and a dynamic work environment. Apply now to join a team impacting digital security globally.