Junior 3PL Account Manager

Hungerstation; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hungerstation is seeking an experienced 3PL and logistics analyst to manage third-party logistics partners and ensure seamless integration with our delivery network in Riyadh. You will monitor performance, drive improvements, and collaborate with internal teams to support riders and operations.

Key responsibilities include 3PL onboarding, SLA adherence, governance, and data-driven decision support through dashboards.

Qualifications

• Knowledge of logistics and 3PL operations.
• 0–3 years of relevant experience; strong communication skills.
• Diploma or bachelor's degree preferred.

Responsibilities

• Monitor 3PL compliance and SLA adherence.
• Track rider and 3PL performance via dashboards.
• Support onboarding and issue resolution with partners.

Skills

Problem-solving

Communication

Logistics knowledge

Education

Diploma or Bachelor's preferred

Job description

Key Accountability Areas

3PL Management

• Monitor 3PL compliance to ensure alignment with company standards and regulations


• Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges


• Respond to and resolve 3PL issues within the agreed Service Level Agreement SLA timelines


• Own 3PL communication channels to collect data that supports the logistics team in their workstreams


• Operationally support 3PL companies in overcoming challenges and obstacles efficiently


• Facilitate the onboarding process and ensure all onboarding requirements are met


• Support full-time riders and resolve challenges by managing CRC escalations effectively


• Align with other stakeholders to ensure the delivery of services to our 3PL partners


• Ensure sufficient availability of supply in cities and proactively acquire new 3PLs

Fleet and Rider Performance

• Track and analyze the performance of active riders through detailed reporting dashboards


• Ensure all riders comply with HS standards and guidelines


• Provide actionable insights to senior management for decision-making based on fleet and 3PL data analysis

Governance and Resilience

• Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation s logistics network


• Create and maintain detailed documentation for 3PL onboarding processes operational guidelines and performance standards


• Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management


• Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability

Qualifications

• Knowledge and Experience


• 0 3 years of relevant experience Basic knowledge of logistics Problem-solving skills Excellent communication skills


• Education and Certifications


• Diploma A bachelor s degree is preferred


• Knowledge and Experience 0 3 years of relevant experience. Basic knowledge of logistics. Problem-solving skills. Excellent communication skills.


• Education and Certifications Diploma. A bachelor s degree is preferred.