IT Support Specialist

WSP in the Middle East; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading engineering consultancy in Riyadh is seeking an IT Support Specialist to provide on-site and remote IT support for project staff. The role involves ensuring system availability, supporting hardware and software, managing user accounts, and maintaining IT security measures. Ideal candidates will hold a degree in IT or Computer Science, have strong knowledge of Windows and MS Office, and possess good communication skills in English, with Arabic as a plus.

Qualifications

• Experience in IT support, preferably on construction, infrastructure, or PMCM projects.
• Experience supporting project-based environments and site offices.
• Arabic language skills are advantageous.

Responsibilities

• Provide first- and second-level IT support to project staff.
• Install, configure, and maintain IT hardware and software.
• Troubleshoot network connectivity and email systems.
• Manage user accounts and access rights.
• Maintain site offices IT infrastructure.
• Respond to IT service requests and incidents.
• Coordinate with IT teams and vendors.

Skills

Strong knowledge of Windows OS

MS Office / Microsoft 365

Networking fundamentals

Hardware troubleshooting

Good communication skills in English

Education

Diploma or Bachelor’s degree in Information Technology

Degree in Computer Science or related discipline

Job description

Overview

Job Description The IT Support Specialist will provide on-site and remote IT support in Riyadh. The role supports day-to-day IT operations, ensures system availability, and maintains secure, reliable IT services.

Responsibilities

• Provide first- and second-level IT support to PMCM project staff for desktops, laptops, printers, mobile devices, and site IT equipment.
• Install, configure, and maintain hardware, software, operating systems, and project applications used on RCRC projects.
• Support and troubleshoot network connectivity, internet, VPN access, email systems, and remote connections.
• Manage user accounts and access rights in coordination with PMCM and RCRC IT requirements.
• Maintain and support document control and collaboration platforms (e.g., Aconex, SharePoint, ProjectWise, or similar).
• Ensure proper functioning of site offices IT infrastructure, including servers, switches, routers, Wi-Fi, and printers.
• Respond to IT service requests and incidents, ensuring timely resolution in line with agreed SLAs.
• Coordinate with RCRC IT teams and third-party vendors for issue resolution, system integration, and approvals.
• Implement and monitor IT security measures, including antivirus protection, data backups, and compliance with cybersecurity policies.
• Maintain accurate IT asset registers, licenses, and support documentation.
• Provide basic IT induction and user guidance to new PMCM staff joining the project.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Experience in IT support, preferably on construction, infrastructure, or PMCM projects.
• Strong knowledge of Windows OS, MS Office / Microsoft 365, networking fundamentals, and hardware troubleshooting.
• Experience supporting project-based environments and site offices.
• Good communication skills in English; Arabic is an advantage.