IT Support Specialist

Join Solutions; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in Saudi Arabia is seeking an IT support specialist to deliver exceptional technical assistance to staff. The successful candidate will ensure optimal performance of hardware and software, providing training and support to enhance productivity. Candidates should possess a Bachelor's degree in Computer Science or IT and 2 years of relevant experience. This role emphasizes exceptional interpersonal skills and the ability to stay updated with the latest IT trends.

Qualifications

• 2 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.

Responsibilities

• Consult with IT managers and other departments.
• Provide IT assistance to staff and customers.
• Train end-users on hardware functionality and software programs.

Skills

Technical support

Interpersonal skills

Problem-solving

IT helpdesk software proficiency

Knowledge of hardware, software, networks

Education

Bachelor's degree in computer science or IT

Job description

We are looking for an IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

To ensure success as an IT support specialist, you should possess experience in providing information technology support in a fast-paced environment. Provide Top-notch IT support to increase productivity by ensuring that company IT systems run efficiently.

Responsibilities

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software, as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Qualifications

• A bachelor's degree in computer science, information technology, or similar.
• 2 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.
• Fresh graduate or out of work for more than three months.