IT Support Engineer – Network & Systems – TASKEEN

Azhar Holding; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT services company in Jeddah is seeking a reliable IT Support Engineer to provide essential technical support. The role involves first- and second-line support, ensuring the IT environment remains stable and secure. Candidates should have 1-3 years of experience and a degree in IT or Computer Science, alongside skills in troubleshooting and communication. The position offers a dynamic work environment, contributing to various technical challenges across multiple locations.

Qualifications

• 1–3 years of experience in an IT Support or similar role.
• Solid understanding of networking fundamentals (TCP/IP, VLAN, VPN).
• Hands-on experience with Microsoft 365 and networking devices.

Responsibilities

• Provide daily IT support for end users.
• Manage and resolve support tickets.
• Support and troubleshoot network infrastructure.

Skills

Troubleshooting skills

Communication skills

Multitasking skills

Education

Diploma or Bachelor’s degree in IT / Computer Science

Tools

Microsoft 365

Windows 10/11

Networking devices (MikroTik, Cisco, Aruba)

Job description

Job Summary

We are seeking a reliable and hands‑on IT Support Engineer to provide day‑to‑day technical support and help maintain a stable, secure IT environment across multiple offices. This role serves as both first‑ and second‑line support and plays a critical part in ensuring smooth business operations.

Key Responsibilities

• Provide daily IT support for end users (laptops, desktops, printers, basic software)
• Manage and resolve support tickets with proper documentation and user follow‑up
• Set up and configure new devices in line with company standards
• Support Microsoft 365, email, VPN, shared folders, and Windows OS issues
• Assist with user account management and access control
• Support and troubleshoot network infrastructure (switches, routers, Wi‑Fi, firewalls)
• Monitor network performance and report issues
• Perform cabling, patching, labeling, and maintain IDF/MDF racks when required
• Support VLAN configuration and basic Windows Server tasks (AD, DNS, DHCP) under supervision
• Assist with CCTV, PBX/VoIP systems, and UPS checks
• Maintain accurate IT documentation, network diagrams, and asset records

Key Performance Indicators (KPIs)

• Average Time to Resolution
• User Satisfaction Score
• First Call Resolution Rate
• Incidents per Network Device
• Configuration Error Rate (VLAN / Server)

Qualifications & Experience

• 1–3 years of experience in an IT Support or similar role
• Diploma or Bachelor’s degree in IT / Computer Science
• Solid understanding of networking fundamentals (TCP/IP, VLAN, VPN)
• Hands‑on experience with Windows 10/11, Microsoft 365, and networking devices (MikroTik, Cisco, Aruba)
• Strong troubleshooting, communication, and multitasking skills

Preferred Qualifications

• Certifications or progress toward MTCNA, CompTIA Network+, or CCNA
• Exposure to Windows Server (Active Directory, DNS, DHCP)
• Experience with VoIP/PBX systems (preferably Grandstream)
• Knowledge of SharePoint permissions and file structures
• Experience supporting multi‑branch or multi‑site environments
• Strong documentation and diagramming skills