IT Support

Dallah Albaraka; Medina; On-site; SAR 150,000 - 200,000; Full time

Job summary

A company in the technology sector is seeking IT Support Specialists in Medina, Saudi Arabia. The role involves providing technical assistance, resolving issues, and ensuring compliance with IT policies. Ideal candidates should have a diploma or degree in Computer Science or Information Technology, along with relevant experience ranging from 0 to 4 years. Skills in data analysis and IT literacy are essential for success in this position. Join us to advance your career in a dynamic environment.

Qualifications

• Diploma holders need 2-4 years of experience, bachelor holders need 0-2 years.
• Relevant certification in Computer Science or a related field is necessary.

Responsibilities

• Follow IT policies and procedures consistently.
• Respond to user calls on non-routine queries promptly.
• Resolve less complex problems independently.

Skills

Business Acumen

Data Collection & Analysis

IT & Computer Literacy

English Language Skills

Education

Diploma in Computer Science with relevant certification

Bachelor degree in Computer Science or Information Technology

Job description

Responsibilities

• Follows all relevant IT policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Implements the day-to-day operations assigned for the function to ensure compliance with the established standards and procedures.
• Responds promptly to calls from users on various non-routine queries related to the network or related to systems / hardware and diagnoses the problem to decide on the course of action.
• Resolves less complex problems independently and for complex issues, works in conjunction with senior colleagues or the vendors of the system or equipment.
• Carries out adjustments or customization to the network / related system, seeking advice from vendors in case of major or complex requirements.
• Develops simple programming solution, or complex code routine under supervision.
• Remains abreast of new developments in the field of networking and aims to enhance own knowledge and awareness.
• Provides status reports on supports issues to superior and contributes to the process of planning and decision-making in the area of work.
• Provides guidance, advice and technical back up to junior colleagues to assist in their development.

Qualifications

Education:

• Diploma in Computer Science with relevant and recognized certification in a related subject

OR

• Bachelor degree in Computer Science or Information Technology

Experience:

• 2 - 4 years of related experience for Diploma holders

OR

• 0 - 2 years of related experience for Bachelor degree holders

Skills:

• Business Acumen - Level 1
• Data Collection & Analysis - Level 2
• IT & Computer Literacy - Level 4
• English Language Skills - Level 2