IT Operations Engineer (Saudi National)

Tabby | تابي; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading financial technology company in Saudi Arabia is seeking an IT Operations Engineer for full-time employment. The role focuses on providing exceptional technical support for internal office and call center operations, troubleshooting various IT and network issues, and ensuring smooth operations. Candidates should have strong experience in technical support, networking principles, and a proficiency in Windows and MacOS. Competitive salary, health insurance, and participation in employee stock options are part of the offered benefits.

Benefits

Autonomy and responsibility

Employee stock options

Competitive salary

Health Insurance

Fastest-growing product company exposure

Qualifications

• Proven experience in providing technical support in a big office, call center, or similar environment.
• Strong understanding of networking principles and experience in network design and configuration.
• Proficiency in diagnosing and troubleshooting issues with Windows and MacOS operating systems.

Responsibilities

• Provide first and second line support for our call center operations.
• Diagnose and troubleshoot network issues at the user level.
• Investigate and resolve internet telephony issues.

Skills

Technical support experience

Networking principles

Windows troubleshooting

MacOS troubleshooting

Internet telephony systems

Active Directory

Problem-solving skills

Communication skills

Task prioritization

Job description

IT Operations Engineer (Saudi National) role at Tabby | تابي

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

Department: IT Operations

Employment Type: Full Time

Location: KSA

Reporting To: Daniil Shipilov

We are seeking a dedicated and skilled System Administrator/Second Line Support to join our team and provide exceptional technical assistance to our internal office and call center operations in the KSA. In this role, you will be responsible for diagnosing and resolving a wide range of IT and technical issues faced by our customer support agents, ensuring smooth and efficient operations.

Important note: please submit your CV in English as recruiters do not speak Arabic. Thank you!

Key Responsibilities

• Provide first and second line support for our call center operations, assisting agents in resolving customers' technical issues.
• Diagnose and troubleshoot network issues at the user level, including computers, access points, switches, and routers.
• Resolve issues related to Windows and MacOS operating systems.
• Investigate and resolve internet telephony issues, including communication devices (headsets/phones) and internet connections.
• Pre-configure new computers for users and perform necessary installations at their workstations.
• Conduct an equipment inventory to ensure proper asset management.

Skills, Knowledge & Expertise

• Proven experience in providing technical support in a big office, call center or similar environment.
• Strong understanding of networking principles and experience in network design and configuration.
• Proficiency in diagnosing and troubleshooting issues with Windows and MacOS operating systems.
• Familiarity with internet telephony systems and equipment.
• Excellent problem-solving and communication skills.
• Commercial experience with Active Directory.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Job Benefits

• A working environment that gives you autonomy and responsibility from day one.
• Participation in the company’s employee stock options program.
• Competitive salary and other bonuses.
• Health Insurance.
• The opportunity to work in the fastest-growing product company in the region.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!