IT Officer

Radisson Hotel Group; Riyadh; On-site; SAR 60,000 - 75,000; Full time

Job summary

A global hospitality brand in Riyadh is seeking an experienced Information Technology Officer to provide technical support and troubleshoot IT issues for hotel teams. The ideal candidate will possess proven IT support experience, strong communication skills, and a passion for technology. You will collaborate with the IT team to enhance systems and optimize technology solutions. Join us to shape the future of hospitality and enjoy exclusive global and local perks.

Benefits

Exclusive hotel rates

Career development opportunities

Inclusive workplace

Qualifications

• Proven experience in IT support and troubleshooting.
• Ability to resolve complex technical issues effectively.
• Strong customer-centric interpersonal skills.

Responsibilities

• Provide hands-on technical support to hotel teams.
• Collaborate with IT team to manage network infrastructure.
• Monitor IT service requests and ensure customer satisfaction.

Skills

IT support experience

Problem-solving skills

Strong communication

Adaptability

Team collaboration

Tools

Microsoft Windows

Office applications

Network systems

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Information Technology Officer to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As an Information Technology Officer, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

Responsibilities

• Provide hands-on technical support to hotel teams, resolving hardware and software-related issues promptly and efficiently.
• Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
• Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.
• Support the installation and configuration of new hardware, software, and peripheral devices.
• Assist in user training and documentation to ensure proficient technology usage by hotel staff.
• Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operation.
• Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.
• Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.

Qualifications

• Proven IT support and troubleshooting experience.
• Excellent problem-solving skills for complex technical issues.
• Strong communication and customer-centric interpersonal skills.
• Proactive, adaptable, and eager to embrace new technologies.
• Collaborative team player with strong organizational skills.
• Familiarity with network infrastructure, hardware, and software systems.
• Knowledge of Microsoft Windows operating systems and Office applications.
• Basic understanding of IT security principles and best practices.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.