IT Coordinator

Esom; Riyadh; On-site; SAR 70,000 - 90,000; Full time

Job summary

A leading IT services company in the Riyadh Region is seeking an IT Coordinator to ensure smooth service delivery and effective IT asset management. The role involves coordinating IT incidents, providing first-level support, managing IT assets, and liaising with vendors. Candidates should have a Bachelor’s degree in IT and 2–4 years of related experience. Familiarity with Windows OS, Microsoft 365, and ITSM tools is essential. This position offers a dynamic work environment in Saudi Arabia.

Qualifications

• 2–4 years of experience in IT support or coordination.
• Familiar with IT policies and security standards.
• Experience in managing multi-site or project-based IT environments.

Responsibilities

• Coordinate IT incidents and service requests via ITSM systems.
• Provide first-level IT support for hardware and software.
• Manage IT assets and maintain accurate records.
• Support user onboarding and offboarding processes.
• Liaise with IT vendors and telecom providers.

Skills

IT support

Vendor coordination

IT asset management

Technical documentation

Basic networking

Education

Bachelor’s degree or Diploma in IT, Computer Science, or related field

Tools

Windows OS

Microsoft 365

ITSM tools

Job description

We are looking for an IT Coordinator to support day-to-day IT operations across the organization, ensuring smooth service delivery, effective IT asset management, vendor coordination, and compliance with IT policies and security standards.

Key Responsibilities:

• Coordinate IT incidents and service requests via ITSM/ticketing systems and ensure SLA compliance
• Provide first-level IT support (hardware, software, Microsoft 365, printers)
• Manage IT assets (issuance, tracking, lifecycle, warranties) and maintain accurate records
• Support user onboarding/offboarding in coordination with HR and Admin
• Liaise with IT vendors and telecom providers; track POs, deliveries, and service issues
• Assist with basic IT documentation, reporting, audits, and security compliance

Requirements:

• Bachelor’s degree or Diploma in IT, Computer Science, or related field
• 2–4 years of experience in IT support/coordination (multi-site or project-based experience preferred)
• Working knowledge of Windows OS, Microsoft 365, basic networking, ITSM tools, and IT asset management

Preferred Certifications (not mandatory):