IT Change & Service Delivery Manager

Giza Systems; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology solutions provider in Riyadh is seeking an experienced IT Project Manager to oversee Change Requests and Service Requests. The successful candidate will be responsible for coordinating with internal teams and external vendors, ensuring SLA compliance, and tracking key performance indicators. With a strong focus on communication and operational governance, this role is ideal for someone with extensive experience in IT service management. Fluency in Arabic and English is preferred.

Qualifications

• Minimum 6 years of experience in IT Project Management or IT Service Management roles.
• Strong IT background with hands-on experience in operational and support environments.
• Proven experience working with ticketing systems.

Responsibilities

• Create, log, track, and manage Change Requests (CRs) and Service Requests (SRs).
• Coordinate with internal teams and external vendors for execution.
• Monitor progress and ensure timely delivery in adherence to SLAs.
• Provide regular status updates and escalate issues as needed.
• Produce and maintain KPIs and periodic reports on performance.

Skills

IT Project Management

Stakeholder management

Communication skills

Problem-solving

Data analysis

Coordination skills

Operational governance

Service improvement

Education

PMP certification

ITIL certification

Tools

Jira

Job description

A leading technology solutions provider in Riyadh is seeking an experienced IT Project Manager to oversee Change Requests and Service Requests. The successful candidate will be responsible for coordinating with internal teams and external vendors, ensuring SLA compliance, and tracking key performance indicators. With a strong focus on communication and operational governance, this role is ideal for someone with extensive experience in IT service management. Fluency in Arabic and English is preferred.