Investigation Associate

Amazon; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in the Riyadh Region is seeking an SEPO operations investigator. This role requires analytical and problem-solving skills, enabling the investigator to independently investigate online e-commerce risks. Responsibilities include engaging with management and third parties to ensure quality assurance and productivity. A graduation degree is required, and experience in customer-driven environments is preferred. Join a diverse team dedicated to building trust with customers and partners.

Qualifications

• Experience in e-commerce payments or trust and safety.
• Ability to make independent decisions with high accuracy.
• Experience in a customer-driven workplace.

Responsibilities

• Investigate and eliminate online e-commerce risk.
• Engage in communication with management and third parties.
• Evaluate productivity and quality assurance.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Graduation

Job description

About the team

The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

SEPO operations investigator will be responsible for a wide range of duties related to the investigation and elimination of online e‑commerce risk. They will have experience in the e‑commerce payments space, previous trust and safety experience, and experience succeeding in a customer‑driven workplace. Investigators will be analytical and capable of succeeding in a fast‑paced team environment.

These investigator positions rely on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem‑solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

SEPO investigators will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates, and third parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

• Graduation

Preferred Qualifications

• Experience working with complex data sets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.