Intake & Case Management Specialist - HR/ER Focus

Amazon; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global e-commerce leader is seeking an Intake Advisor to join their Case Management Support Team. This role involves managing case intake for HR-related issues, utilizing tools like Amazon's case management system and Microsoft Excel to support effective case processing. The ideal candidate should have strong communication skills, analytical abilities, and a Bachelor's degree. The position offers an opportunity to engage in a collaborative environment focused on continuous improvement.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple email inboxes effectively.
• Experience in identifying problems and analyzing data.

Responsibilities

• Handle case intake for HR and Employee Relations issues.
• Create reports and analyze data trends.
• Consult with business partners for effective case management.

Skills

Communication skills

Analytical skills

Knowledge of Microsoft Office Suite

Interest in HR/ER field

Education

Bachelor’s degree or equivalent

Master's degree in business, HR, or related field

Tools

Amazon case management system

Microsoft Excel

Job description

A global e-commerce leader is seeking an Intake Advisor to join their Case Management Support Team. This role involves managing case intake for HR-related issues, utilizing tools like Amazon's case management system and Microsoft Excel to support effective case processing. The ideal candidate should have strong communication skills, analytical abilities, and a Bachelor's degree. The position offers an opportunity to engage in a collaborative environment focused on continuous improvement.