Installation Operations Lead

PetroApp; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

PetroApp is seeking an Installation Specialist to oversee daily installation operations, lead the installation team, and ensure a seamless customer experience in Riyadh. The role focuses on driving operational excellence by improving installation processes, maintaining quality standards, and ensuring timely project completion.

You will supervise the installation team, plan and monitor activities, ensure safety and quality compliance, and act as the main contact for installation issues.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Management or a related field.
• 1–4 years of experience in installation operations, field operations, or a similar role.
• Experience supervising or coordinating installation teams is preferred.
• Strong leadership, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office; experience with CRM or ERP systems is a plus.

Responsibilities

• Supervise and coordinate the daily activities of the installation team to ensure efficient and high-quality service delivery.
• Plan, schedule, and monitor installation activities to meet deadlines and customer expectations.
• Ensure compliance with installation standards, safety procedures, and quality requirements.
• Act as the main point of contact for installation-related issues and resolve escalations promptly.
• Collaborate with Sales, Operations, Customer Service, and Logistics teams to ensure smooth project execution.
• Monitor team performance and provide guidance, coaching, and continuous support.
• Identify opportunities to improve installation processes, reduce delays, and enhance operational efficiency.
• Track installation performance, prepare reports, and recommend improvements based on operational insights.
• Maintain high levels of customer satisfaction by ensuring a professional and seamless installation experience.

Skills

Leadership

Communication

Stakeholder management

Problem-solving

Organizational

Multitasking

Education

Bachelor's degree in Business Administration or Engineering or related field

Tools

Microsoft Office

CRM/ERP systems

Job description

PetroApp is seeking an Installation Specialist to oversee daily installation operations, lead the installation team, and ensure a seamless customer experience in Riyadh. The role focuses on driving operational excellence by improving installation processes, maintaining quality standards, and ensuring timely project completion.

You will supervise the installation team, plan and monitor activities, ensure safety and quality compliance, and act as the main contact for installation issues.