Information Technology Support Specialist

Saudia Dairy & Foodstuff Company (SADAFCO); Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading food and beverage company in Saudi Arabia is looking for an IT Service Specialist to ensure high-quality technical support and smooth IT operations. You will be responsible for troubleshooting issues, managing sales application support, and collaborating with various teams to enhance user experience. This role requires a Bachelor’s degree in a related field and at least 2 years of experience in IT support. Strong knowledge of Windows OS, Microsoft Office, and remote support tools is essential.

Qualifications

• Minimum 2 years of experience in IT support or service desk environment.
• Strong knowledge of Windows OS and Microsoft Office.
• Basic understanding of information security concepts.

Responsibilities

• Provide first-line and second-line IT support to end-users.
• Log, track, and resolve incidents and service requests via the Service Desk Portal.
• Ensure SLA compliance and timely issue resolution.
• Troubleshoot hardware, software, network, and system issues.
• Support business and sales-related applications.
• Manage access requests, configurations, and data updates for sales applications.
• Collaborate with IT, Sales, and Business teams to resolve recurring issues.

Skills

Technical support

Incident management

Sales application support

Troubleshooting

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Windows OS

Microsoft Office

Remote support tools

Job description

We are looking for a skilled and customer-focused IT Service Specialist to join our IT Operations team. The role is responsible for providing high-quality technical support, ensuring smooth IT operations, and delivering an excellent user experience through effective incident, request, and application support, including sales support applications.

Key Responsibilities

• Provide first-line and second-line IT support to end-users
• Log, track, and resolve incidents and service requests via the Service Desk Portal
• Ensure SLA compliance and timely issue resolution
• Troubleshoot hardware, software, network, and system issues
• Support business and sales-related applications (Sales application & mobility tools, ERP, Bizom, etc.)
• Act as first point of contact for sales users and sales support applications
• Manage access requests, configurations, and data updates for sales applications
• Maintain IT asset inventory, licenses, and documentation
• Create and update knowledge base articles, FAQs, and user guides
• Follow IT policies, security standards, and data protection requirements
• Collaborate with IT, Sales, and Business teams to resolve recurring issues

Qualifications – Required

• Bachelor’s degree in Computer Science, IT, or related field
• Minimum 2 years of experience in IT support or service desk environment
• Strong knowledge of Windows OS, Microsoft Office, and remote support tools
• Basic understanding of information security concepts

Qualifications – Preferred :

• Experience supporting sales applications or CRM platforms (Salesforce, Bizom, or similar)
• Experience in FMCG or similar business environments