Information Technology Operations Manager

Salt; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading professional services organisation in Riyadh is seeking an IT Operations Manager to ensure the stability and performance of business-critical platforms while owning end-to-end IT operations. Key responsibilities include managing the IT support lifecycle and leading project transitions into BAU operations. The ideal candidate should have strong experience in IT Operations, ITIL service management, and be fluent in Arabic and English. Join this technology-diverse environment focused on operational excellence.

Qualifications

• Fluent in Arabic and English.
• Strong experience in IT Operations and IT Service Management.
• Solid understanding of ITIL service lifecycle.
• Experience in supporting live production environments.
• Comfortable operating in technology-diverse environments.

Responsibilities

• Own end-to-end IT operations and service delivery.
• Manage the IT support lifecycle including incident and change management.
• Ensure systems stability, availability, and SLA performance.
• Lead the transition of projects into BAU operations.
• Work closely with cross-functional teams and vendors.

Skills

Fluent Arabic

Fluent English

IT Operations

IT Service Management

ITIL service lifecycle

Supporting live production environments

Technology-diverse environments

Job description

IT Operations Manager

We are supporting a leading professional services organisation in Riyadh to hire an IT Operations Manager with a strong grounding in ITIL-based service management. This role is focused on end-to-end IT operations ownership, ensuring the stability, security, and performance of business-critical platforms while driving continual service improvement.

The environment is technology-diverse, the emphasis of this role is operational excellence, service governance, and lifecycle management.

Key Responsibilities

• Own end-to-end IT operations and service delivery
• Manage the IT support lifecycle (incident, problem, change, service management)
• Ensure systems stability, availability, and SLA performance
• Lead the transition of projects into BAU operations
• Work closely with cross-functional teams and vendors

Requirements

• Fluent Arabic & English
• Strong experience in IT Operations / IT Service Management
• Solid understanding of ITIL service lifecycle
• Experience supporting live production environments
• Comfortable operating in technology-diverse environments