ICQA Area Manager: Inventory & Quality Assurance

Amazon Inc.; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Amazon Inc. in Saudi Arabia is seeking an ICQA Area Manager to lead Inventory Control and Quality Assurance at our Riyadh fulfilment center. You will oversee hourly associates, ensure safety, and manage counts and accuracy to support customer obsession.

Qualifications include a bachelor's degree, 3+ years operations, 1+ year of team leadership, data-driven improvements, and fluency in English and Arabic. The role emphasizes process improvement, coaching, and strong performance reviews.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3+ years of operational experience.
• 1+ years of team management experience.
• Experience using data and metrics to drive improvements.
• Experience leading operational supporting teams in a fast pace environment.

Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment center.
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Conduct shift planning and forecasting, alongside assigning and directing work.
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfilment & operations-focused quality initiatives.
• Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
• Appraise the performance of team members; developing, rewarding and coaching employees.

Skills

Excel advanced

Six Sigma

Lean techniques

Fluent English

Fluent Arabic

Education

Bachelor's degree

Job description

Amazon Inc. in Saudi Arabia is seeking an ICQA Area Manager to lead Inventory Control and Quality Assurance at our Riyadh fulfilment center. You will oversee hourly associates, ensure safety, and manage counts and accuracy to support customer obsession.

Qualifications include a bachelor's degree, 3+ years operations, 1+ year of team leadership, data-driven improvements, and fluency in English and Arabic. The role emphasizes process improvement, coaching, and strong performance reviews.