Level 2 Support Engineer –IBM

DXC Technology; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

DXC Technology is seeking a Level 2 Support Engineer in Riyadh to maintain IBM integration platforms across production and non-production environments. You will troubleshoot incidents, analyze logs and APIs, and manage deployments for platforms like WebSphere, API Connect, and DataPower.

The role requires strong problem-solving skills, documentation discipline, and experience with CI/CD pipelines. Candidates should be able to work with cross-functional teams and contribute to knowledge base

Qualifications

• Proficient with IBM WebSphere, API Connect, and DataPower.
• Experience enabling API integration across platforms.
• Knowledge of CI/CD pipelines and version control tools.

Responsibilities

• Investigate and resolve L2 incidents and service requests.
• Analyze logs, validate APIs, and troubleshoot SQL/databases.
• Support IBM integration platforms across prod and non-prod.
• Deploy releases to pre-prod and prod environments.
• Perform post-deployment verification and smoke tests.
• Collaborate with L1, development, QA, and infra teams; document solutions.

Skills

IBM WebSphere

IBM API Connect

IBM DataPower (DP)

API Integration

Git, Jenkins, CI/CD

Job description

Job Summary

We are looking for a Level 2 Support Engineer with experience in IBM Integration technologies to support and maintain integration platforms across production and non-production environments. The role involves troubleshooting issues, managing incidents, performing deployments, and ensuring system stability.

Key Responsibilities

• Investigate and resolve L2 support incidents and service requests.
• Perform log analysis, API validation, and SQL/database troubleshooting.
• Support IBM integration platforms, including App Connect, IIB/ESB, WebSphere, API Connect, and DataPower.
• Deploy releases to pre-production and production environments.
• Execute post-deployment verification and smoke testing.
• Work with L1, development, QA, and infrastructure teams to resolve issues.
• Document solutions and maintain support knowledge articles.

Required Skills

• IBM WebSphere
• IBM API Connect
• IBM DataPower (DP)
• API Integration
• Git, Jenkins, CI/CD

Preferred Qualifications

• Experience in application/integration support or production support.
• Strong troubleshooting and problem-solving skills.
• Exposure to AWS, Azure, or GCP is a plus.
• Good communication and documentation skills.