HR Help Disk Representative

Neweast Group; Al Khobar; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading automotive company in Al Khobar, Saudi Arabia is seeking an HR Help Desk Representative. The successful candidate will provide exceptional support to employees and managers regarding HR-related inquiries such as payroll, benefits, and onboarding. This full-time, permanent position requires a Bachelor's degree in Human Resources and at least 2 years of experience. Fluency in English and Arabic, strong customer service skills, and proficiency in HRIS systems are essential for this role, which offers competitive salary and benefits.

Benefits

Competitive salary

Benefits package

Opportunities for growth

Qualifications

• Minimum of 2 years of experience in an HR support role.
• Strong customer service skills with empathy and professionalism.
• Fluency in English and Arabic is required.

Responsibilities

• Serve as the first point of contact for HR-related inquiries.
• Provide timely and accurate resolution to inquiries and issues.
• Assist with employee onboarding including new hire paperwork.

Skills

Customer service skills

Communication skills

Interpersonal skills

Knowledge of HR policies and procedures

Discretion and sensitivity

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS systems

Microsoft Office Suite

Job description

Permanent

Position: HR Help Desk Representative

NewEast Isuzu KSA is a leading automotive company in Khobar, Saudi Arabia. We are currently seeking a highly motivated and customer-oriented individual to join our team as an HR Help Desk Representative. This is a full-time, permanent position with opportunities for growth and development within the company.

As an HR Help Desk Representative, you will be responsible for providing exceptional customer service and support to our employees and managers. Your main role will be to assist with any HR-related inquiries and issues, ensuring timely and accurate resolution. This includes but is not limited to, payroll inquiries, benefits administration, employee onboarding, and policy and procedure guidance.

Key Responsibilities:

• Serve as the first point of contact for all HR-related inquiries and issues from employees and managers
• Provide timely and accurate resolution to inquiries and issues, escalating to the appropriate HR team member when necessary
• Assist with employee onboarding, including new hire paperwork, orientation, and benefits enrollment
• Maintain accurate records of all employee interactions and inquiries in the HR system
• Stay up-to-date on company policies and procedures to provide accurate and consistent information to employees
• Collaborate with other HR team members to identify and address trends or recurring issues
• Participate in continuous improvement efforts to enhance the overall employee experience

Qualifications:

• Bachelor's degree in Human Resources or related field
• Minimum of 2 years of experience in an HR support role
• Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
• Excellent communication and interpersonal skills
• Knowledge of HR policies and procedures
• Ability to handle confidential information with discretion and sensitivity
• Proficiency in HRIS systems and Microsoft Office Suite
• Fluency in English and Arabic is required

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are a self-motivated, customer-oriented individual with a passion for HR, we encourage you to apply for this exciting opportunity. Join our team at NewEast Isuzu KSA and be a part of our mission to provide exceptional automotive services to our customers.