Guest relation supervisor

Accor; Al Khobar; On-site; SAR 2,200 - 4,500; Full time

Job summary

Novotel Cairo Airport is seeking a Guest Relation Supervisor to lead the guest relations team, addressing guest inquiries and maintaining high service standards throughout the hotel. The role involves VIP services, collaboration with other departments, and proactive feedback management to enhance guest experiences.

This position emphasizes strong leadership, excellent communication, and multilingual abilities to serve diverse guests effectively.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Experience in guest relations or customer service, preferably hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in multiple languages is a plus.

Responsibilities

• Lead and supervise the guest relations team to deliver outstanding service.
• Interact with guests on arrival and throughout stay to ensure satisfaction.
• Collect and analyze guest feedback to improve services.
• Coordinate with other departments to ensure seamless service delivery.
• Manage VIP guest arrangements and personalized services.
• Maintain records of guest interactions and prepare reports for management.

Skills

Team leadership

Communication

Interpersonal skills

Multilingual proficiency

Education

Bachelor's degree in Hospitality Management

Job description

The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.

Key Responsibilities:

• Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
• Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
• Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
• Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
• VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
• Reporting: Maintain records of guest interactions and prepare reports for management.

This position is for Saudi national only

Qualifications

• Bachelor’s degree in Hospitality Management or a related field.
• Previous experience in a guest relations or customer service role, preferably in hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in multiple languages is a plus.