Guest Experience Supervisor

Jasmine Garden Hotel; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hospitality establishment located in Makkah Region, Saudi Arabia, is seeking an experienced Front Office Supervisor. The role includes supervising the front office staff, ensuring excellent customer service, and managing guest check-in/check-out procedures according to hotel standards. Ideal candidates should have a minimum of 2 years of experience in a supervisory role within hotels, preferably 3-star or higher, along with strong leadership and communication skills.

Qualifications

• Minimum 2 years of experience in managing or supervising front offices.
• Proven experience in 3-star hotels or higher.
• Strong leadership and organizational skills.

Responsibilities

• Supervise front office staff and ensure excellent customer service.
• Follow up on guest check-in and check-out procedures according to hotel standards.
• Handle guest complaints and feedback to ensure their satisfaction.
• Coordinate with other departments to ensure smooth operations.
• Train new staff and monitor team adherence to policies and procedures.

Skills

Customer service excellence

Leadership skills

Organizational skills

Fluency in English

Communication skills

Job description

A luxury hospitality establishment located in Makkah Region, Saudi Arabia, is seeking an experienced Front Office Supervisor. The role includes supervising the front office staff, ensuring excellent customer service, and managing guest check-in/check-out procedures according to hotel standards. Ideal candidates should have a minimum of 2 years of experience in a supervisory role within hotels, preferably 3-star or higher, along with strong leadership and communication skills.