Group Leader - Flight Simulator Technical Operations

CAE Aviation; Riyadh; On-site; SAR 360,000 - 600,000; Full time

Job summary

CAE Middle East invites applications for a Group Leader Technical Operations to oversee maintenance for the new Riyadh Air training centre. You will lead a skilled team, ensure devices operate per certification standards, and maintain high service levels with the customer and regulators.

You will drive safety, technical excellence and continuous improvement, coordinating installations, updates and device qualifications while coordinating with upper management and report on performance metrics.

Qualifications

• Engineering degree or technical diploma in Electronics, Electrical, Mechanical, or Aviation related field.
• Minimum 8 years of FSTD technical experience with at least 5 years on CAE equipment.
• 4+ years in managerial/supervisory role in FSTD technical support.

Responsibilities

• Lead Engineering team functions and ensure devices operate per certification standards.
• Be the customer contact for technical and operational queries; meet SLAs and KPIs.
• Plan, schedule and approve installations, updates, and device qualification processes.
• Develop and maintain relationships with customers, regulators and suppliers; prepare evaluations with regulatory authorities.

Skills

Leadership

FSTD experience

Regulatory compliance

Project management

English communication

Customer relations

Hardware/Software knowledge

Education

Engineering degree or technical diploma (electronics/electrical/mechanical/aviation)

Tools

Microsoft Office

Job description

Join CAE Middle East as a Group Leader Technical Operations and help establish the technical operations supporting Riyadh Air s new training centre in Saudi Arabia

This is an opportunity to lead a maintenance team in a new training environment supporting the readiness reliability and regulatory compliance of advanced flight simulation training equipment.

In this role you will lead the team responsible for preventive and corrective maintenance of training equipment at the customer site. You will be accountable for operational performance, simulator availability, service quality and the achievement of Performance-Based Accountability Key Performance Indicators directly related to the contract's operational and financial performance. Working at the intersection of people leadership, engineering, customer partnership and regulatory compliance you will help create an environment where safety, technical excellence, teamwork and continuous improvement guide every decision.

Duties and Responsibilities

1- Technical Operations and Team Leadership

Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness monitoring and guidance. Ensure that all training devices are operating as per their certification standards at all times. Be the point of contact for the customer for all technical or operational queries and issues. Ensure that the internal customer and Service Level Agreement SLA defined compliance and quality metrics KPIs are consistently achieved. Deviations are tracked and actioned through corrective and preventive measures. Monitor the defect and interrupt counts and address accordingly. Accountable for the performance of the TCOPS team and the quality of the training devices based on the contractual terms between CAE Middle East LLC and our customers. Responsible to generate the roster for the operation and ensure sufficient coverage. Recruit and hire new staff to meet the operational deliverables and manpower requirements. Work closely with upper management to report and communicate serious concerns or issues affecting the technical operation, whether it is technical staff or customer related. Generate and lead the annual performance reviews of the technical operation staff. Communicate operational and organizational information effectively and with transparency.

2- Performance Quality and Compliance

Consciously foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles, and values of the organization. CAE Inspire harmonious staff relations and common objectives to get the best out of each staff while emphasizing the importance of teamwork to achieve our goal to meet and exceed customer expectations. Paramount importance to occupational Safety and Health in the workplace and associated metrics. Oversight over compliance with the CAE Global Environmental policy. Provide oversight and direction for the development of a superior work force through training, coaching, mentoring and the assignment of tasks, roles and opportunities that will foster the professional development of all staff.

3- Effective Project Management

Coordinate for successful project execution. Effective planning, scheduling and execution of all new installations and updates as well as their device qualification process as per requirements.

4- Customer Satisfaction and Regulatory Requirements

Work closely with the customer to ensure the highest level of service in order to allow them to deliver a world class training experience for their crews and customers. Develop and maintain strong working relationships with customers, suppliers, project managers, customer service representatives, and regulators. Responsible for the planning of annual recurrent evaluations with the regulatory authorities in coordination with the Quality and Compliance Manager. Prepare and oversee the operation and team to ensure smooth and successful initial and recurrent certifications of the training devices. Ensure timely submission of all evaluation update reports to the concerned authority.

Minimum Qualifications

Engineering Degree or Technical Diploma in Electronics, Electrical, Mechanical, or Aviation related field, with at least 8 years of FSTD technical experience, including at least 5 years on CAE equipment. At least 4 years in a Managerial/Supervisory position in a FSTD Technical Support environment. Aptitude to multi-task, and effectively coordinate multiple projects simultaneously. Ability to make quality and timely decisions and recommendations on technical matters and personnel (HR) issues. Decisions must be multi-faceted, and weigh operational, technical, and budgetary considerations. Proven ability to create and foster a teamwork environment in which people strive to do their best. Value employees, their contributions, and their inputs to ensure that the team remains engaged. Empower employees through task/role ownership, accountability, and transparency. Exhibit excellent leadership skills to motivate, develop and push himself and direct reports to continuously reach and exceed expectations. Excellent written and spoken English, including the ability to lead meetings, deliver presentations, and communicate effectively with varied audiences. Highly customer oriented, with the ability to establish and maintain effective relationships with the customer. Must be able to deal tactfully in sensitive situations. Ability to prepare a work plan / schedule, and allocate resources to meet operational and budget objectives. Strong technical knowledge of FSTD hardware and software and familiarity with technical issues across systems including motion, visual, avionics, hydraulics, flight dynamics, and aircraft systems. Vast knowledge of various aircraft types, including Commercial Jetliners (Airbus, Boeing, Bombardier, Embraer), Business Jets, and Helicopters. Superior understanding of aircraft and training device terminology. Advanced understanding of Commercial and Business Aviation training. In depth knowledge of local & International (EASA, FAA, etc) regulations, with demonstrated experience, as they pertain to FSTDs. Advanced computer skills with knowledge of the Microsoft Office Suite.