Global IT Systems Admin — Remote & Onsite Support

Kaspersky; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading cybersecurity firm based in Riyadh is looking for an experienced IT Helpdesk Engineer. The role includes providing both onsite and remote IT support across systems and applications, managing helpdesk tickets, and ensuring optimal IT operations. Candidates should have at least 3 years of experience in IT Helpdesk or System Administration, be fluent in English, and possess strong knowledge in supporting Microsoft Windows operating systems. This position offers the opportunity to contribute to an exceptional team while dealing with varied IT challenges.

Qualifications

• Minimum 3 years of experience in IT Helpdesk or System Administration.
• Strong experience supporting Microsoft Windows operating systems.
• Knowledge of VoIP telephony, especially Avaya, is an advantage.

Responsibilities

• Provide onsite and remote support for hardware and software.
• Answer helpdesk calls and manage tickets.
• Deliver first-line support for system administration tasks.

Skills

Fluent English

Strong written and verbal communication skills

Solid overall knowledge of IT systems

Supporting Microsoft Windows operating systems

Practical experience with Active Directory

Basic knowledge of IP networking

macOS knowledge

Strong service mindset

Good interpersonal skills

Organized and reliable

Education

Formal education in IT or telecommunications

Tools

Microsoft Windows

Active Directory

Cisco network devices

Dell and Lenovo workstations

Kaspersky endpoint security

Job description

A leading cybersecurity firm based in Riyadh is looking for an experienced IT Helpdesk Engineer. The role includes providing both onsite and remote IT support across systems and applications, managing helpdesk tickets, and ensuring optimal IT operations. Candidates should have at least 3 years of experience in IT Helpdesk or System Administration, be fluent in English, and possess strong knowledge in supporting Microsoft Windows operating systems. This position offers the opportunity to contribute to an exceptional team while dealing with varied IT challenges.