Global AI-Driven Support Lead (Remote)

Jobgether; Saudi Arabia; Remote; OMR 38,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

Global collaboration

Career development opportunities

Competitive salary

Job summary

Jobgether partner seeks a Customer Support Lead based in Saudi Arabia to lead a fully remote, technology-driven support function. You will manage AI-powered and human channels, ensuring high-quality resolutions and scalable processes in a global context.

You will collaborate with Product, Engineering, Operations, and AI teams to translate feedback into actionable improvements, define escalation policies, and drive strategic, hands-on execution in a fast-paced environment.

Qualifications

• Proven experience leading customer support teams.
• Strong technical troubleshooting and data-driven problem solving.
• Experience with AI-powered support environments.
• Knowledge of blockchain, wallets, and crypto security.
• Experience designing scalable support operations.
• Ability to work in a global, remote, fast-paced setting.
• Right to work in the country based.

Responsibilities

• Lead and scale a global customer support function.
• Oversee AI and human support channels, ensuring quality.
• Improve workflows, knowledge systems, and escalation policies.
• Collaborate with Product, Engineering, Operations, and AI teams.
• Define escalation policies for high-risk cases.

Skills

People leadership

Technical troubleshooting

AI-powered support

Support operations

Analytics

Stakeholder management

Communication

Global collaboration

Crypto/Web3

CRM systems

SQL / low-code

Tools

CRM platforms

Help center software

AI tooling

Blockchain explorers

Job description

Jobgether partner seeks a Customer Support Lead based in Saudi Arabia to lead a fully remote, technology-driven support function. You will manage AI-powered and human channels, ensuring high-quality resolutions and scalable processes in a global context.

You will collaborate with Product, Engineering, Operations, and AI teams to translate feedback into actionable improvements, define escalation policies, and drive strategic, hands-on execution in a fast-paced environment.