Geospatial Customer Success Manager
BAE Systems
14 days+
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Benefits offered by this job
Job summary
BAE Systems seeks a Geospatial Customer Service Manager in Riyadh, Saudi Arabia, responsible for leading a customer service team in delivering technical support for geospatial software. The ideal candidate will hold a Master’s degree in Geospatial Information, possess strong leadership and communication skills, and have extensive experience in customer service within the geospatial industry. Excellent benefits include a competitive salary and health care scheme, with opportunities for family accommodation.
Qualifications
- Extensive experience in customer service management or related role, preferably in geospatial industry.
- Ability to prioritise and oversee multiple projects concurrently.
- Experience managing client relationships and ensuring customer satisfaction.
Responsibilities
- Lead a team of Customer Service Representatives in providing technical support.
- Develop and implement procedures to resolve customer issues.
- Collaborate with internal teams for customer success.
Skills
Strong leadership skills
Excellent communication skills
Teamwork and collaboration
Problem-solving skills
Proficiency with geospatial software
Education
Master’s degree in Geospatial Information or related field
Professional certifications in Geospatial Technology
Tools
ESRI
ArcGIS
Job description
BAE Systems seeks a Geospatial Customer Service Manager in Riyadh, Saudi Arabia, responsible for leading a customer service team in delivering technical support for geospatial software. The ideal candidate will hold a Master’s degree in Geospatial Information, possess strong leadership and communication skills, and have extensive experience in customer service within the geospatial industry. Excellent benefits include a competitive salary and health care scheme, with opportunities for family accommodation.
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