Front Office Manager

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Riyadh is seeking a Front Office Manager responsible for delivering exceptional first impressions and managing front desk operations. This role involves coaching staff, engaging with guests, and ensuring smooth front office operations. Ideal candidates will have a Bachelor’s degree in Hotel Management or Business Administration and 3 years of relevant management experience. Competitive salary and benefits offered.

Benefits

Competitive salary

Full uniform provided

Impressive room discounts

Top-notch training programs

Qualifications

• 3 years of Front Office/Guest Service experience including management experience.
• Strong interpersonal skills for guest engagement.
• Ability to train team members on procedures.

Responsibilities

• Manage and coach the front office team for exceptional guest experiences.
• Engage with guests to build relationships and resolve complaints.
• Conduct regular inspections to ensure high standards.

Skills

Management and coaching skills

Guest service expertise

Fluency in English

Problem-solving

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

Overview

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.