Field Services Manager

Nokia; Dhahran Compound; On-site; SAR 250,000 - 420,000; Full time

Job summary

Nokia is seeking a Field Services Manager to lead a high‑performing field services team in Saudi Arabia. You will drive service delivery, optimize resources, and maintain exceptional customer experiences while aligning operations with strategic goals.

Ideal candidates bring proven leadership in field services, strong communication, and analytical problem‑solving skills to translate data into improvements. You will mentor staff, ensure safety, and collaborate with cross‑functional teams to

Qualifications

• Must demonstrate proven leadership in a field services management role.
• Excellent communication and interpersonal skills for customer and team relations.
• Strong analytical and problem-solving abilities with a data-driven approach.

Responsibilities

• Lead and mentor a diverse field services team, fostering a collaborative and high-performing work environment.
• Develop and implement strategies to enhance field service operations, ensuring efficient processes and optimal resource allocation.
• Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
• Oversee the timely resolution of customer issues and inquiries, ensuring high satisfaction levels and a positive brand image.
• Collaborate with cross-functional teams to align field service activities with overall business objectives and strategies.
• Conduct regular performance evaluations and provide constructive feedback to team members, promoting continuous improvement.
• Stay updated on industry trends and best practices, implementing innovative approaches to enhance field service delivery.
• Ensure compliance with health and safety regulations, maintaining a safe working environment for all team members.

Skills

Leadership

Communication

Analytical skills

Education

Bachelor's degree in business administration, engineering, or related discipline

Job description

We are seeking a passionate and results-driven Field Services Manager to join our dynamic team. In this role, you will have the opportunity to make a significant impact by leading and motivating a high-performing field services team, ensuring the delivery of exceptional customer experiences and driving operational excellence. Your leadership and strategic thinking will be instrumental in achieving our business goals and maintaining a strong market presence.

How You Will Contribute And What You Will Learn

• Lead and mentor a diverse field services team, fostering a collaborative and high-performing work environment.
• Develop and implement strategies to enhance field service operations, ensuring efficient processes and optimal resource allocation.
• Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
• Oversee the timely resolution of customer issues and inquiries, ensuring high satisfaction levels and a positive brand image.
• Collaborate with cross-functional teams to align field service activities with overall business objectives and strategies.
• Conduct regular performance evaluations and provide constructive feedback to team members, promoting continuous improvement.
• Stay updated on industry trends and best practices, implementing innovative approaches to enhance field service delivery.
• Ensure compliance with health and safety regulations, maintaining a safe working environment for all team members.

Key Skills And Experience

Must-Have:

• Proven leadership experience in a field services management role, demonstrating a track record of success.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

Nice-to-Have

• A degree in a relevant field, such as business administration, engineering, or a related discipline.
• Experience in a fast-paced, customer-centric environment, preferably in the technology or telecommunications industry.
• Project management certification or equivalent experience, demonstrating a structured approach to work.
• Proficiency in relevant software and tools for field service management and customer relationship management.