Field Service Rep

Nalco Water, An Ecolab Company; Dammam; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Benefits from day one

Competitive salary

Job summary

Nalco Water is seeking a Field Service Representative for its Energy Services group. The role involves autonomous, hands-on work, executing service plans with Sales Representatives in strategic district accounts and delivering problem-solving support to customers.

You will build strong relationships to drive customer satisfaction and contribute to site improvements. The position emphasizes field service, technical support, and collaboration with Sales to optimize operations and deliver reliable

Qualifications

• Technical degree or HS diploma with industry experience.
• 25% overnight travel required.
• Valid driver’s license with clean MVR.
• No immigration sponsorship offered.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts.
• Assist sales with plant surveys of prospective customers.
• Assist with start-ups of new applications in both existing customers and new accounts.
• Develop relationships with key stakeholders in strategic district accounts.
• Provide technical support to customers and resolve pain points.
• Analyze systems, interpret data, and write recommendations to optimize operations.
• Support services include sampling, maintenance, reporting, ordering, inventory management and general labor.
• Support Nalco Champion innovations in strategic accounts.
• Possible travel within assigned territory.
• Coordinate and troubleshoot jobs.

Skills

Autonomy

Communication skills

Organizational skills

Multitasking

Account leadership

MS Office proficiency

Self-motivation

Education

Engineering degree or technical diploma

Life Sciences background

Tools

Booming knowledge of boilers and cooling towers

Wastewater treatment knowledge

Job description

Field Service Representative

Ecolab Company has an immediate need for a Field Service Representative in our Energy Services group. If you are a passionate technical professional that likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary and benefits. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed upon contractual services in your assigned accounts, and providing customers with problem solving support. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.

What’s In It For You

• Flexible, independent work environment where you will manage a monthly schedule
• Access to best in class resources, tools, and technology
• Grow your income as you drive growth
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
• Assist Sales Representatives with plant surveys of prospective customers
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
• Actively support Nalco Champion innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
• Possible travel within assigned sales territory
• Responsible for coordination and technical troubleshooting jobs

Minimum Qualifications

• Technical Degree or High School Diploma with industry experience
• 25% overnight travel required to support sales territory
• Must have a valid Driver’s License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role

Physical Demands

• Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high.

Preferred Qualifications

• Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial), or Life Sciences (Biology, Chemistry, etc.)
• 1+years of successful technical sales or field sales support experience
• 1+ years of experience directly related to well service stimulation business preferred
• Experience in oil and gas industry preferred
• Previous Refinery/Petrochemical experience
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that required excellent communication skills
• Prior experience that required excellent organizational skills
• Account leadership experience that includes calling on multilevel plant or facilities management to accomplish company goals
• Prior experience that demonstrates a strong work ethic and ability to multitask

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.